Trust Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Trust
B2B Marketing Trends to Watch in 2025

B2B Marketing Trends to Watch in 2025

Report
Dec 12, 2024

The top B2B marketing trends in 2025 include AI-driven insights, first-party data strategies, and balancing automation with authenticity. In this report, marketers and agencies can learn how to embrace these evolving strategies in order to boost engagement, trust, and ROI.

US Privacy Trends 2024

US Privacy Trends 2024

Report
Dec 12, 2024

The free, ad-supported internet runs on consumer data. But privacy legislation is making it harder for advertisers to take advantage of it.

Optimism meets distrust: 5 charts on consumer perceptions of AI

Optimism meets distrust: 5 charts on consumer perceptions of AI

Article
Nov 12, 2024

Consumers are cautiously optimistic about AI use. Over 100 million people will use generative AI (genAI) in the US this year, per our June 2024 forecast. But many are still distrustful of the tech as it relates to consumer privacy, personalization, and its capacity to hallucinate. Here are five charts demonstrating how consumers really feel about AI, and what marketers can do to make them more comfortable with the evolving technology.

5 key stats on marketing through emotion

Article
Nov 01, 2024

If you’re happy and you know it … will you click? Data shows consumers remember and engage with emotionally resonant ads. It’s not just about making consumers happy. They’re drawn to content and marketing campaigns that are funny, foster a sense of belonging, and tell compelling stories. Here are five key stats on why marketing through emotions matters and what advertisers should keep in mind.

The CFPB’s open banking rule has a bigger-than-expected scope—and banks aren’t happy

Article
Oct 22, 2024

The final version of the Consumer Financial Protection Bureau’s Section 1033 rule clarifies how financial institutions and apps must protect and share customer data.

TD Bank will pay over $3 billion in penalties after ‘serious failures’ in its US AML program

Article
Oct 11, 2024

The Canadian bank pled guilty to criminal charges for its AML failures and accepted penalties and growth limitations imposed by a US regulator.

Four in 10 executives cite risk management as a factor behind responsible AI investment

Four in 10 executives cite risk management as a factor behind responsible AI investment

Article
Oct 04, 2024

Some 44% of US executives have invested in responsible AI practices to holistically manage the risks involved with using the technology, according to an August 2024 report by PwC.

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Physicians are using genAI to respond to their patients’ MyChart messages

Physicians are using genAI to respond to their patients’ MyChart messages

Article
Sep 27, 2024

Doctors are using genAI to respond to their patients’ MyChart messages: But patients aren’t always aware, which can erode the trust underpinning the patient-physician relationship.

X issues transparency report to win back advertisers

Article
Sep 26, 2024

X releases first post-Musk transparency report: Platform seeks to reassure advertisers with increased content moderation and government compliance.

US Account Opening Feature Demand 2024

US Account Opening Feature Demand 2024

Report
Jul 31, 2024

Our third annual study reveals which account opening features US consumers value most, based on our exclusive survey.​

The key to creating financial content that resonates with Gen Z: Let them multitask

The key to creating financial content that resonates with Gen Z: Let them multitask

Article
Feb 09, 2024

To out-influence Gen Zers’ favorite financial social media creators, banks should mimic certain finfluencer strategies.

Customers don’t understand what factors into banks’ lending decisions—and they want more control

Customers don’t understand what factors into banks’ lending decisions—and they want more control

Article
Dec 01, 2023

Customers want more transparency in banks’ lending decision-making processes and more control over the data that factors into them.

Social media could be the key to connecting with baby boomers

Article
Nov 20, 2023

Marketers may be obsessed with reaching younger consumers, but that doesn’t mean that baby boomers aren’t worth their time. Next year, 11.3 million consumers ages 55 to 64 and 10.8 million consumers 65 and older will make a purchase via social media, per our forecast.

Gen Z will be opening up a lot of new bank accounts, but banks will have to win their business

Gen Z will be opening up a lot of new bank accounts, but banks will have to win their business

Article
Nov 16, 2023

Financial institutions will need to jump through some hoops to attract these young adults and build long-term relationships with them.

Tips to help retailers reach Gen Alpha, Gen Z, and beyond this holiday season

Article
Nov 14, 2023

Gen Z is ready to spend this season. Millennials may be a bit cautious. YouTube is the place to go if brands want to get on Gen Alpha’s radar. And for older consumers, trust is the key to getting them to spend. Here’s how retailers can appeal to each generation as the holiday season readies for Cyber Five.

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