Trust Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Trust
Women’s health decisions are influenced by digital media and stage-of-life needs

Women’s health decisions are influenced by digital media and stage-of-life needs

Article
Jan 02, 2026

From TikTok to pharma sites, women’s go-to channels shift by life stage—and marketers need to follow.

Helpful agents, frictionless AI, and easy payments: How convenience will reshape retail in 2026

Article
Dec 18, 2025

As retailers prepare for next year, they acknowledge that convenience has evolved from a value proposition to a structural shift in how all of retail operates. We asked leaders across retail media, digital identity, payments, mobility, and connected commerce, and they agreed that convenience will continue to change throughout the next year as expectations shift and AI eliminates friction.

The majority of clinicians are worried about online healthcare misinformation

The majority of clinicians are worried about online healthcare misinformation

Article
Dec 12, 2025

The majority (61%) of clinicians are very concerned about medical misinformation online, per an Inlightened survey in October. Clinicians see misinformation as a growing threat, but many need help stepping into the digital conversation.

Substack pilots creator-led sponsorships as traffic surges

Substack pilots creator-led sponsorships as traffic surges

Article
Dec 10, 2025

Substack is testing its first structured sponsorship program, allowing selected writers to insert paid brand placements directly into newsletters—an opt-in beta that keeps creators in full control and avoids programmatic ads. The move follows significant audience growth, with US uniques doubling in a year, but minimal marketer adoption: only 5% of brand marketers use Substack today. Sponsorships offer a way to monetize large free audiences while preserving the platform’s editorial identity. For advertisers, the beta introduces a premium, high-intent environment suited to thought leadership and niche expertise—an early indication that creator newsletters may become more formal components of influencer and upper-funnel strategy.

Respiratory vaccines approved for infants face new federal health agency scrutiny

Respiratory vaccines approved for infants face new federal health agency scrutiny

Article
Dec 09, 2025

Approved vaccines for infants to protect against a serious respiratory disease called RSV are getting new scrutiny from federal health agency officials, according to Reuters. Heightened federal scrutiny adds uncertainty for RSV manufacturers at a time when the childhood vaccine environment is already polarized.

Retailers turn to agentic AI to keep shoppers onsite

Retailers turn to agentic AI to keep shoppers onsite

Article
Dec 08, 2025

Retailers experimenting with agentic AI are doing so with commercial urgency, not curiosity. In an EMARKETER interview, Criteo’s Michael Greene said retailers now see onsite AI as “mission critical” for owning the shopping journey—especially as consumers increasingly use chat-based tools for early discovery. Generic LLMs lack real retail signals like inventory, regional availability, and nuanced category expertise, making proprietary data the retailer’s strongest edge. With Gen Z already leaning heavily on AI for purchase research, retailers must build systems that deliver more relevant, trustworthy guidance than general chat interfaces. The mandate is clear: build AI that improves baskets, conversion, and shopper retention.

NBCUniversal enlists YouTube creators to extend Winter Olympics’ reach

NBCUniversal enlists YouTube creators to extend Winter Olympics’ reach

Article
Dec 02, 2025

YouTube and NBCUniversal are doubling down on creator-led Olympic storytelling for Milano Cortina 2026 after Paris proved how strongly younger viewers gravitate toward digital personalities. Top YouTubers will chronicle the journeys of 40 Team USA athletes, with unprecedented access inside trials, training environments, and even the Athlete Village. Nearly half of global sports fans—and 59% of adults ages 18 to 44—follow sports influencers, while YouTube captured 17% of all global Olympic engagement in 2024. For marketers, creators now sit at the center of Olympic discovery, highlights, and cultural relevance, making YouTube indispensable to Games-era planning.

Data breaches will exacerbate Gen Z’s trust problem with banks

Article
Nov 25, 2025

SitusAMC—a vendor to banks including JPMorgan Chase, Citi, and Morgan Stanley—had a data breach whose scope and severity it’s still investigating. The compromised data was related to residential mortgages and may include Social Security numbers and other personally identifiable information. Even the best-prepared financial services companies need to be ready to respond to data breaches. Vague assurances before or after a breach suggest bankers aren’t paying attention to necessary details. They must be explicit and transparent about safeguards and breach remediation.

One in 3 genAI users encounter inaccuracies or misleading outputs

One in 3 genAI users encounter inaccuracies or misleading outputs

Article
Nov 18, 2025

33% of US genAI users have experienced inaccurate or misleading output when using the technology, according to a September 2025 report from Deloitte.

UK Influencer Marketing 2025

UK Influencer Marketing 2025

Report
Oct 24, 2025

Influencer marketing is no longer optional—it’s a performance-driven growth engine. As consumer trust and expectations reshape engagement, brands must adapt their strategies to sustain returns in a fast-moving yet maturing channel.

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Affiliate and influencer marketing in the AI era: Why resonance matters more than reach

Article
Oct 20, 2025

This sponsored article by PartnerCentric will explore AI’s impact on affiliate marketing.

Why confidence is marketing’s new currency

Article
Oct 17, 2025

This sponsored article by TransUnion® will explore why marketers’ trust in measurement is plateauing.

Exclusive: Enthusiasm for AI-generated creator content is plummeting

Exclusive: Enthusiasm for AI-generated creator content is plummeting

Article
Oct 08, 2025

A new Billion Dollar Boy study shows marketers are spending more on AI-generated creator content—even as audiences grow wary. Seventy-nine percent of marketers increased AI investment this year, and 77% plan to shift more budget to AI-driven creator campaigns. Yet audience enthusiasm for AI content has plunged from 60% in 2023 to 26% in 2025, reflecting frustration with formulaic, unlabeled “AI slop.” As the creator economy enters its “post-AI” phase, the challenge isn’t whether to use AI—it’s how to use it without losing authenticity.

Health panel changes childhood vaccine recommendation, delays infant decision

Article
Sep 19, 2025

A federal health advisory panel has narrowed the recommendation for childhood measles, mumps, rubella, and varicella (MMRV) vaccine, but indefinitely postponed an expected vote on the hepatitis B vaccine for newborns. Public trust in federal health authorities was already shaky, but every new clash between Kennedy’s anti-vaccine advocates and medical experts makes pharma marketers’ and agencies’ jobs harder. Public health guidance can no longer rest solely with federal agencies. Vaccine makers need to support state and local health agencies, amplify community vaccination efforts, and partner with physicians and trusted online health voices to reinforce safety messages for parents.

Delta Plans AI-Driven Personalized Pricing—Is This Retail's Future? | Reimagining Retail

Audio
Sep 17, 2025

In this podcast episode, we discuss the backlash to Delta’s decision to use personalized AI pricing, how consumers feel about dynamic pricing, and if there is a way for retailers to implement it without losing shopper trust. Listen to the discussion with Analyst and guest host, Rachel Wolff, Vice President of Content, Suzy Davidkhanian, and Senior Analyst, Zak Stambor.

Citi and US Bank cardholders get first look at Mastercard agentic payments

Citi and US Bank cardholders get first look at Mastercard agentic payments

Article
Sep 12, 2025

Citi and US Bank cardholders will get first access to Mastercard’s agentic payments technology, per Finextra. Consumers are skittish about the rise of genAI, but their hunger for hyperpersonalized offerings fueled by AI technology may slowly sway more people to the pro-genAI camp. A recent study of 1,000 college-educated US adults showed that 70% participants believed the benefits of AI outweighed the risks, per a KPMG study. Citi and US Bank can increase adoption of the tech—and make sure their cards are the payment methods attached to the new shopping medium—by linking increased rewards for consumer use to kick off new payment behavior.

TikTok tops social platforms for health info trust—but skepticism still reigns

TikTok tops social platforms for health info trust—but skepticism still reigns

Article
Sep 09, 2025

40% of US adults say most or some of the health information on TikTok is trustworthy—the highest rating among major platforms, according to July data from KFF.

As AI search reshapes the internet's business model, here's what marketers need to know

Article
Sep 08, 2025

A recent Pew Research Center study reveals a dramatic shift in online behavior: When users encounter AI-generated search overviews, they're almost half as likely to click through to websites and more likely to end their browsing sessions entirely. This fundamental change threatens the traditional internet business model where human traffic drives ad revenue.

Healthcare leaders expect AI benefits in remote monitoring, virtual care

Healthcare leaders expect AI benefits in remote monitoring, virtual care

Article
Sep 04, 2025

The trend: Healthcare executives expect AI adoption to be the leading trend in the next two years and have high expectations for improvements in patient care, per a new survey from Sage Growth Partners. Sage surveyed 101 healthcare system and hospital C-suite executives during the second quarter about AI opportunities and investment plans. AI can help healthcare shift from reactive to proactive care by transforming the vast amount of data from health sensors into actionable insights. However, the key is to integrate this AI as a tool to support, not replace, a provider's judgment. AI predictive assessments and analytics add valuable information, but providers’ experience, critical thinking, and empathy are necessary not only for balanced diagnoses but also to maintain patients’ trust. A recent study in JAMA found that patients think physicians who use AI are less trustworthy, less competent, and less empathetic than those who didn’t. For now at least, AI use in healthcare is a significant perception hurdle requiring transparent disclosure and careful oversight.

US consumers want a human touch in customer service but are okay with AI-powered rewards

Article
Aug 28, 2025

The news: 53% of US consumers cited a lack of human empathy and understanding as a concern with using Gen AI-powered customer service tools, per a survey conducted by American Express. Our take: GenAI will be an engine for automizing easy wins, like personalized customer service experiences or customized rewards. However, the tool needs to be selectively deployed for best results. Consumers also still desire access to live representatives for human touches that genAI cannot generate. Issuers who can provide a blend of both in their customer service experiences stand to win the approval of all age brackets across their cardholding base.

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