Trust Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Trust

Why AI is becoming a commerce channel, and why most brands aren’t ready

Article
Jul 09, 2026

AI is increasingly shaping how consumers discover and evaluate products before they buy. As agentic commerce gains momentum, brands are rethinking what it takes to turn AI-driven discovery into completed transactions.

FAQ on ad fraud: MFA sites, wasted programmatic spend, and how advertisers fight back

Article
Jun 26, 2026

This FAQ covers what ad fraud is, where the waste concentrates, and the practical defenses advertisers are using in 2026.

EY outlines how banks can turn AI investments into results

Article
Jun 16, 2026

Revenue, innovation, and trust are the new priorities.

AI in ads isn’t the problem for most consumers—lack of disclosure is

AI in ads isn’t the problem for most consumers—lack of disclosure is

Article
Jun 08, 2026

AI labels don’t dent ads: MediaScience research shows that AI transparency leaves performance intact—and consumer trust stronger.

Robinhood customers can soon let AI agents make trades for them

Robinhood customers can soon let AI agents make trades for them

Article
May 27, 2026

The move will pressure banks to accelerate AI experimentation.

Banks still beat AI on consumer trust

Banks still beat AI on consumer trust

Article
May 22, 2026

85% of US adults trust their bank as an information source vs. just 62% who trust AI, putting financial institutions 23 points ahead of artificial intelligence, according to a February survey from TD Bank.

Boomers prioritize doctors and established media in healthcare over broader digital

Boomers prioritize doctors and established media in healthcare over broader digital

Article
May 21, 2026

They still see most health ads on linear TV and favor trusted medical sources. And while they avoid AI and social media for most health purposes, CTV is rising as a trusted digital channel.

Nurses see AI’s promise but lag doctors in usage

Article
May 15, 2026

There’s a gap in usage and optimism, as nurses are more optimistic about AI improving care quality and outcomes.

Doctor deepfakes prompt AMA policy framework

Article
May 12, 2026

The medical society is proposing policies around bans, labels, and consent rules as fake physicians erode trust and risk patient harm.

Visible AI in marketing is four times more likely to cost brands trust than build it

Visible AI in marketing is four times more likely to cost brands trust than build it

Article
Apr 10, 2026

When consumers notice AI-generated content in brand marketing, they're four times more likely to trust the brand less than more, 31% versus just 7%, according to a December 2025 survey from Klaviyo and Datalily.

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Brand Safety 2026

Brand Safety 2026

Report
Apr 08, 2026

AI is reshaping brand safety by amplifying risks around placement, accuracy, and authenticity while offering new tools to control them. As automation scales, marketers face a growing tradeoff between performance gains and trust.

Pharma increases point-of-care spending as digital formats and patient trust strengthen

Pharma increases point-of-care spending as digital formats and patient trust strengthen

Article
Mar 26, 2026

Digital formats and trusted clinical settings are turning it into a performance channel driving treatment discussions and uptake.

The Endless Aisle: Infinite Assortment to Real-Time Relevance—and Beyond | Reimagining Retail

Audio
Mar 25, 2026

On today’s podcast episode, we discuss what “the endless aisle” means today, how to best organize it, how AI takes it to the next level, and why the Transaction Moment matters so much. Listen to the discussion between Vice President of Content and host Suzy Davidkhanian and CEO of Rokt Catalog, Bennett Carroccio.

Social Media’s Growing Role in Healthcare Decisions | Behind the Numbers

Audio
Mar 23, 2026

In today’s podcast episode, we discuss why Americans are turning to social media for health advice, the kinds of help they are seeking, and how the information they receive compares with what they hear from their offline physicians. Join Senior Director of Podcasts and host Marcus Johnson, along with Senior Analysts Rajiv Leventhal and Beth Snyder Bulik. Listen everywhere, or watch on YouTube and Spotify.

Content Marketing 2026

Content Marketing 2026

Report
Feb 18, 2026

AI is reshaping how content is created, scaled, and measured. Output is rising, but as AI scales content production across the market, the competitive advantage compresses—making differentiation, trust, and measurement the new constraints on sustained performance.

Women’s telehealth Wisp expands national footprint and services with acquisition

Women’s telehealth Wisp expands national footprint and services with acquisition

Article
Jan 27, 2026

Wisp acquires TBD Health to scale nationwide, adding clinics and diagnostics to meet rising demand for virtual care among women.

Meta AI companion crackdown could reshape future ad opportunities

Meta AI companion crackdown could reshape future ad opportunities

Article
Jan 26, 2026

Meta is tightening teen safeguards for its AI companions in a move that could help make future chatbot ads more viable.

Healthcare professionals top Gallup’s honesty and ethics poll amid broader industry frustrations

Article
Jan 13, 2026

Nurses top Gallup’s poll, but trust in clinicians strains under broader healthcare discontent.

Retail leaders see AI-powered recommendations redefining shopping in 2026

Article
Jan 08, 2026

As product catalogs grow, content multiplies, and shopping journeys splinter across platforms, AI recommendation engines are becoming the connective tissue between desire and decision. In 2026, retail leaders expect the technology to move from responding to queries to proactively anticipating what consumers want and guiding them through increasingly complex choice environments.

Email Marketing 2026

Email Marketing 2026

Report
Jan 02, 2026

Email’s reliability is no longer enough to offset rising consumer expectations. AI accelerates production and enhances relevance, while engagement, trust, and tougher inbox rules push marketers to rethink how they will use the channel in 2026.

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