Trust Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Trust
Robinhood customers can soon let AI agents make trades for them

Robinhood customers can soon let AI agents make trades for them

Article
May 27, 2026

The move will pressure banks to accelerate AI experimentation.

Banks still beat AI on consumer trust

Banks still beat AI on consumer trust

Article
May 22, 2026

85% of US adults trust their bank as an information source vs. just 62% who trust AI, putting financial institutions 23 points ahead of artificial intelligence, according to a February survey from TD Bank.

Boomers prioritize doctors and established media in healthcare over broader digital

Boomers prioritize doctors and established media in healthcare over broader digital

Article
May 21, 2026

They still see most health ads on linear TV and favor trusted medical sources. And while they avoid AI and social media for most health purposes, CTV is rising as a trusted digital channel.

Nurses see AI’s promise but lag doctors in usage

Article
May 15, 2026

There’s a gap in usage and optimism, as nurses are more optimistic about AI improving care quality and outcomes.

Doctor deepfakes prompt AMA policy framework

Article
May 12, 2026

The medical society is proposing policies around bans, labels, and consent rules as fake physicians erode trust and risk patient harm.

Visible AI in marketing is four times more likely to cost brands trust than build it

Visible AI in marketing is four times more likely to cost brands trust than build it

Article
Apr 10, 2026

When consumers notice AI-generated content in brand marketing, they're four times more likely to trust the brand less than more, 31% versus just 7%, according to a December 2025 survey from Klaviyo and Datalily.

Brand Safety 2026

Brand Safety 2026

Report
Apr 08, 2026

AI is reshaping brand safety by amplifying risks around placement, accuracy, and authenticity while offering new tools to control them. As automation scales, marketers face a growing tradeoff between performance gains and trust.

Pharma increases point-of-care spending as digital formats and patient trust strengthen

Pharma increases point-of-care spending as digital formats and patient trust strengthen

Article
Mar 26, 2026

Digital formats and trusted clinical settings are turning it into a performance channel driving treatment discussions and uptake.

The Endless Aisle: Infinite Assortment to Real-Time Relevance—and Beyond | Reimagining Retail

Audio
Mar 25, 2026

On today’s podcast episode, we discuss what “the endless aisle” means today, how to best organize it, how AI takes it to the next level, and why the Transaction Moment matters so much. Listen to the discussion between Vice President of Content and host Suzy Davidkhanian and CEO of Rokt Catalog, Bennett Carroccio.

Social Media’s Growing Role in Healthcare Decisions | Behind the Numbers

Audio
Mar 23, 2026

In today’s podcast episode, we discuss why Americans are turning to social media for health advice, the kinds of help they are seeking, and how the information they receive compares with what they hear from their offline physicians. Join Senior Director of Podcasts and host Marcus Johnson, along with Senior Analysts Rajiv Leventhal and Beth Snyder Bulik. Listen everywhere, or watch on YouTube and Spotify.

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Content Marketing 2026

Content Marketing 2026

Report
Feb 18, 2026

AI is reshaping how content is created, scaled, and measured. Output is rising, but as AI scales content production across the market, the competitive advantage compresses—making differentiation, trust, and measurement the new constraints on sustained performance.

Women’s telehealth Wisp expands national footprint and services with acquisition

Women’s telehealth Wisp expands national footprint and services with acquisition

Article
Jan 27, 2026

Wisp acquires TBD Health to scale nationwide, adding clinics and diagnostics to meet rising demand for virtual care among women.

Meta AI companion crackdown could reshape future ad opportunities

Meta AI companion crackdown could reshape future ad opportunities

Article
Jan 26, 2026

Meta is tightening teen safeguards for its AI companions in a move that could help make future chatbot ads more viable.

Healthcare professionals top Gallup’s honesty and ethics poll amid broader industry frustrations

Article
Jan 13, 2026

Nurses top Gallup’s poll, but trust in clinicians strains under broader healthcare discontent.

Retail leaders see AI-powered recommendations redefining shopping in 2026

Article
Jan 08, 2026

As product catalogs grow, content multiplies, and shopping journeys splinter across platforms, AI recommendation engines are becoming the connective tissue between desire and decision. In 2026, retail leaders expect the technology to move from responding to queries to proactively anticipating what consumers want and guiding them through increasingly complex choice environments.

Email Marketing 2026

Email Marketing 2026

Report
Jan 02, 2026

Email’s reliability is no longer enough to offset rising consumer expectations. AI accelerates production and enhances relevance, while engagement, trust, and tougher inbox rules push marketers to rethink how they will use the channel in 2026.

Women’s health decisions are influenced by digital media and stage-of-life needs

Women’s health decisions are influenced by digital media and stage-of-life needs

Article
Jan 02, 2026

From TikTok to pharma sites, women’s go-to channels shift by life stage—and marketers need to follow.

Helpful agents, frictionless AI, and easy payments: How convenience will reshape retail in 2026

Article
Dec 18, 2025

As retailers prepare for next year, they acknowledge that convenience has evolved from a value proposition to a structural shift in how all of retail operates. We asked leaders across retail media, digital identity, payments, mobility, and connected commerce, and they agreed that convenience will continue to change throughout the next year as expectations shift and AI eliminates friction.

The majority of clinicians are worried about online healthcare misinformation

The majority of clinicians are worried about online healthcare misinformation

Article
Dec 12, 2025

The majority (61%) of clinicians are very concerned about medical misinformation online, per an Inlightened survey in October. Clinicians see misinformation as a growing threat, but many need help stepping into the digital conversation.

Substack pilots creator-led sponsorships as traffic surges

Substack pilots creator-led sponsorships as traffic surges

Article
Dec 10, 2025

Substack is testing its first structured sponsorship program, allowing selected writers to insert paid brand placements directly into newsletters—an opt-in beta that keeps creators in full control and avoids programmatic ads. The move follows significant audience growth, with US uniques doubling in a year, but minimal marketer adoption: only 5% of brand marketers use Substack today. Sponsorships offer a way to monetize large free audiences while preserving the platform’s editorial identity. For advertisers, the beta introduces a premium, high-intent environment suited to thought leadership and niche expertise—an early indication that creator newsletters may become more formal components of influencer and upper-funnel strategy.

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