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Email Marketing 2026

What Consumer Behavior Shifts and Increased AI Adoption Mean for Marketers

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About This Report
Email’s reliability is no longer enough to offset rising consumer expectations. AI accelerates production and enhances relevance, while engagement, trust, and tougher inbox rules push marketers to rethink how they will use the channel in 2026.
Table of Contents

Email is a top-performing channel. But shifting behaviors and AI-driven workflows are intensifying pressure around relevance, trust, and deliverability. This report outlines how marketers can refine strategy, production, and measurement to meet demands in 2026.

Key Question: How can marketers update email strategy, production, and measurement to meet evolving consumer needs and take advantage of AI-driven efficiencies in 2026?

Key Stat: Email marketing delivers the highest ROI, according to US and UK marketers.

authors

Kelsey Voss

Contributors

Eleni Digalaki
Madan Kumar
Copy Editor
Heather Sprung
Senior Editor
Tracy Tang
Matt Torpey
Senior Chart Editor
Emman Velasco
Chart Editor
Paul Verna
VP, Content

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