The news: OpenAI’s GPT-5 could be the start of ChatGPT becoming a transaction-driven super app that monetizes user intent, not attention. GPT-5’s router—which analyzes queries and decides how hard to “think” based on complexity—lets OpenAI invest more resources during high-intent moments like “compare hiking boots under $200” or “best smart TVs for co-op gaming.” Prioritizing queries with high commercial value could help OpenAI monetize users not through ads but via affiliate or take-rate revenues, per SemiAnalysis. Partnerships with Shopify and others suggest that monetization stack is already on the way. Our take: A full-service ChatGPT that’s intuitive enough to guide full shopping journeys inside a chatbot while keeping backend costs minimal could rewrite the AI platform’s business model. Brands should be working to optimize for AI-native commerce and integrate with agentic tools.

The news: Illinois passed a law banning AI therapy, becoming the first state to outlaw the technology for mental health advising. Therapists in the state can still use AI for administrative tasks like transcription and note taking, but not for diagnoses or treatment decisions. Our take: Healthcare providers need to balance the need for AI mental health chatbots with the potential for misuse. Look for digital health companies using tested science and research to develop AI therapy chatbots, transparent practices, and safeguards for flagging problems.

The news: Linda Yaccarino, CEO of Elon Musk’s X, left the company Wednesday as the social platform faced a major AI controversy—raising questions about the platform’s future and how advertisers will navigate the shift. Yaccarino, who became CEO of X in 2023, announced her decision to leave on Wednesday. Our take: X’s future is increasingly rocky. Yaccarino’s departure reaffirms many advertisers’ fears that the platform is far from stable, and the Grok mishap indicates that it isn’t yet brand safe—meaning major advertisers could retreat once again.

B2B marketers are under pressure to prove event ROI. B2B events are a key channel for driving engagement and building pipeline—but the pressure to prove ROI is increasing. Event participation must be strategic and aligned with clear business outcomes. This report reveals 10 data-backed best practices to help sponsors and exhibitors boost engagement, generate pipeline, and turn event participation into measurable business results.

The news: Meta announced numerous updates to its messaging ad options, with a heavy focus on WhatsApp. Meta is expanding Ads Manager to include WhatsApp campaigns, centralizing multi-campaign management across its platforms. The feature allows businesses to upload subscriber lists to use Advantage+ to optimize ad budgets or manually choose messages for additional placements. Our take: The ongoing potential for divestiture could have significant implications for advertisers that rely on Meta’s ecosystem—but the new features will still make WhatsApp a more appealing option for those that haven’t considered it as a key ad channel.

GenAI search is gaining traction, but not all consumers are seeking out the conversational experiences that will eventually disrupt the search ad market.

Retailers and brands are racing to deploy AI across the shopping journey, but trust, quality, and execution will define who wins.

Google presents ads with AI chatbot startups Liner, iAsk: The move is part of Google’s strategic effort to lead the AI revolution.

It can remember customers across chats and make personalized recommendations.

With experts bullish on AI’s potential and the public wary, companies must prove usefulness to close the confidence divide.

New Character AI feature offers opt-in parental reports: While better than nothing, teen users still control visibility—highlighting fragmented safety standards across AI chatbots.

Fast, AI-driven support appeals to many, but empathy and access to live agents are vital to maintaining customer relationships.

This invite-only tool tackles full workflows autonomously—raising the bar for US rivals stuck on text responses.

Meta plans dedicated chatbot app: The move aims to compete with AI leaders ChatGPT and Gemini, but its success remains uncertain.

B2B ecommerce growth is outpacing B2B product and electronic sales growth. And ecommerce site sales are taking an increasing share of the market. Macroeconomic conditions, buyers’ preferences, and AI use are fueling increased digital transactions, particularly through third-party marketplaces.

Meta AI updates hint at future advertising: The company’s chatbot will store “memories” and pull from user data to personalize answers.

GenAI is taking the search market by storm, but market dynamics will stay largely the same this year.

Customer data collection, the dawn of retail media, and AI-assisted shopping has upended a retail industry already in the midst of a big-box transformation at the tail end of the 20th century. And then there is one of the biggest elephants in the room: Amazon. Here are some of the most impactful changes that marketing leaders have seen over the last 25 years.