Chatbots Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Chatbots
AI Is Changing Health Wearables: Will It Drive Consumer Adoption?

AI Is Changing Health Wearables: Will It Drive Consumer Adoption?

Report
Jul 17, 2026

Wearables are shifting from fitness trackers to connected healthcare platforms. The value of AI, clinician access, and health data integration is expanding, as high costs risk excluding consumers who need these tools the most.

Health advice is the top use case for people seeking AI guidance

Health advice is the top use case for people seeking AI guidance

Article
Jul 14, 2026

Health advice is the No. 1 reason consumers turn to AI for guidance, putting greater pressure on physicians to correct inaccurate information.

Healthcare ads enter Google’s AI Mode in limited test

Healthcare ads enter Google’s AI Mode in limited test

Article
Jul 09, 2026

Google's AI Mode healthcare ad test signals expanding AI ad inventory, though disclosure-heavy healthcare ads remain excluded for now.

Infopack: Australia AI and Commerce

Infopack: Australia AI and Commerce

Report
Jul 08, 2026

AI is reshaping how consumers in Australia discover, research, and buy products. As shoppers embrace the technology, brands must balance convenience and personalization with transparency and trust.

AI citations reward pharma brands with stronger consumer visibility, name recognition

Article
Jun 30, 2026

AI visibility for pharma brands won't replace physician outreach or advertising, but it reinforces credibility.

FAQ on search advertising: AI assistants, shifting traffic, and the new demand capture mix

Article
Jun 29, 2026

This FAQ covers search advertising's scale, the AI-driven traffic shifts reshaping it, and how advertisers should redistribute demand-capture budgets in 2026.

Insurers can’t realize the full value of AI without better customer experiences

Article
Jun 18, 2026

Insurers gain trust when pricing and underwriting insights reach agents and customers in real time.

Consumers are letting chatbot advice decide whether they seek care

Consumers are letting chatbot advice decide whether they seek care

Article
Jun 15, 2026

Some patients forgo care after AI advice, creating health risks and urgency for provider-backed tools.

Fintechs aren't winning the customer-facing AI race yet

Article
Jun 09, 2026

Data shows fintechs barely top credit unions in chatbots—and they trail in AI payments.

AI is shaping consumer decisions to switch doctors

AI is shaping consumer decisions to switch doctors

Article
Jun 05, 2026

Chatbots now steer patient choice, surfacing providers with rich, accurate site data.

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B2B buyers still start their research with search

B2B buyers still start their research with search

Article
May 15, 2026

57% of US B2B decision-makers use search engines during early research, more than any other channel, according to a January 2026 survey from Reddit and SurveyMonkey.

The Digital Shelf 2026

The Digital Shelf 2026

Report
May 01, 2026

AI is rewriting the digital shelf. As discovery shrinks to a handful of recommendations, brands are forced to optimize for both humans and machines or risk disappearing early in the purchase journey.

OpenAI’s revenue miss colored tech’s biggest earnings day

Article
Apr 29, 2026

Can advertising cover tech’s ballooning AI costs? That question defined big Q1 earnings day for Amazon, Meta, Microsoft, and Google.

Data Drop: 4 Charts on Alibaba and AI Commerce in China

Data Drop: 4 Charts on Alibaba and AI Commerce in China

Report
Apr 22, 2026

Alibaba and other tech giants in China are accelerating AI adoption with aggressive subsidies and ecosystem advantages. OpenClaw is fueling agentic AI beyond chat into execution, giving users tools that act on their behalf. Consumer enthusiasm and trust are speeding the move toward agent-led commerce.

OpenAI and Smartly partnership is a glimpse at the future of ChatGPT ads

OpenAI and Smartly partnership is a glimpse at the future of ChatGPT ads

Article
Apr 02, 2026

ChatGPT ads could open up in a second window via a partnership with Smartly

Black and Hispanic consumers are more likely to use AI for mental health

Article
Mar 27, 2026

As Black and Hispanic consumers seek mental and broader care guidance via AI, culturally sound content becomes key for brands.

Bilt keeps bungling credit card transition

Bilt keeps bungling credit card transition

Article
Mar 10, 2026

With core card functions and customer experience broken, Bilt users feel outrage.

Visa debuts new acquiring API enhancement

Article
Mar 10, 2026

Intelligent Authorization streamlines acquirers’ processing for a new era of commerce.

64% of US teens now use AI chatbots, reshaping expectations for brands

64% of US teens now use AI chatbots, reshaping expectations for brands

Article
Feb 25, 2026

64% use them, normalizing instant, personalized answers that brands must soon match to stay relevant.

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