TD Bank will finally offer Amazon Shop with Points in the US for its credit cardholders, per a press release. Earning consumers’ loyalty requires delivering on competitive rewards. While perks like fraud protection and Amazon rewards are seen as default credit card features, issuers trying to impress should incorporate at least 2% cash back, rewards for paying off balances, and payment flexibility at checkout, per our 2025 US Cash-Back Credit Card Emerging Features Benchmark.

United Airlines rolled out the MileagePlus Debit Rewards Card in partnership with Sofi-owned Galileo, per a press release. The debit card is issued by Sunrise Banks and runs on the Visa network. United’s debit card may appeal to younger United customers who are early in their financial lives and are skeptical of credit cards. But for others, it may be a tough sell as loyal travelers could instead get the United Gateway credit card, which has no annual fee and stronger rewards.

Southwest Airlines rolled out a rewards debit card, per a press release. The Southwest Airlines Rapid Rewards Debit Card runs on Visa’s network and is issued by Sunrise Bank in partnership with SoFi-owned Galileo’s card issuing platform. Offering a debit card helps Southwest tie customers closer to its loyalty program. But getting consumers to sign up may be a tough sell. Consumers who don’t have the credit scores or means to pay for a Southwest credit card may balk at parking $2,500 a checking account.

Klarna debuted a two-tiered membership program, per a press release. larna’s second stab at a rewards membership program may prove more fruitful. This places the onus on competitors like Affirm, Sezzle, Cash App Afterpay, and PayPal to respond in kind. Offering better rewards is one way to stand out: PayPal’s Pay Later offered an untouchable 5% back during a holiday promotional period. While platforms could mimic Klarna’s membership program, BNPL providers could also expand promotional 0% interest windows, like Affirm’s latest offer, to sway young consumers who view installment loans as safer than revolving credit.

On today’s podcast episode, we discuss what it means to have an authentic relationship with your customer, the benefits of collaborating on loyalty, and how to make folks feel like they are getting the most out of their rewards app. Join our conversation with analyst and guest host, Arielle Feger, GM of CPG Partnerships at Fetch, Carmen Gonzalez-Meister, and Director of Category and Ecommerce Strategy at Nestlé, Nicole Lesinski. Listen everywhere you find podcasts and watch on YouTube and Spotify.

Bank of America’s revenues rose 11% YoY to $28.1 billion in its Q2 2025 earnings, outstripping analysts’ expectations at $27.5 billion, per CNBC. While consumers are demonstrating resilience, leaning into flexibility as the holiday season approaches could give issuers more loyalty from consumers who are skittish about holiday shopping. 0% interest holidays and card-linked buy now, pay later offers can help banks compete against fintechs offering similar promotions.

Gen X and millennial women are a key force in the personal care and beauty market. They’re outpacing overall market averages across several core product categories, underscoring their importance for brand growth and retailer strategy.

As credit card loyalty wanes, staying top-of-wallet is getting harder for issuers. Our fifth annual study dives into which emerging features will help cash-back credit card programs meet customers' growing expectations.

The news: Zip partnered with Nift to bring AI-powered “thank-you” gifts to its checkout flow, per company announcements. The integration brands send Zip users tailored offers after making a purchase, aiming to strengthen loyalty while creating new ad inventory. Our take: Zip’s tie-up with Nift illustrates how fintechs are positioning themselves not only as payment providers but also as media channels. The average BNPL users will spend more than $1,600 a year by 2029, per our forecast. As spend per user climbs, Nift’s native, post-checkout placements with conversion rates up to 10% will be especially appealing to both Zip and brands.

The news: 53% of US consumers cited a lack of human empathy and understanding as a concern with using Gen AI-powered customer service tools, per a survey conducted by American Express. Our take: GenAI will be an engine for automizing easy wins, like personalized customer service experiences or customized rewards. However, the tool needs to be selectively deployed for best results. Consumers also still desire access to live representatives for human touches that genAI cannot generate. Issuers who can provide a blend of both in their customer service experiences stand to win the approval of all age brackets across their cardholding base.

The news: A coalition of major US banks is pushing for reforms to the recently enacted GENIUS Act. The banks are concerned that a loophole could give non-bank competitors advantages over more regulated traditional banks, per AInvest. Our take: The main challenge for traditional banks is that they have to compete on a new front with different rules. But it’s also a major risk to their customers, who could not only move their money over to competitors’ accounts—but also lose it. While a 4% reward rate is highly attractive and far exceeds most traditional savings account interest, these stablecoin holdings are not necessarily protected by FDIC insurance. Without this insurance, a platform failure could mean consumers lose their entire investment—a risk that does not exist with a federally insured bank deposit.

The news: American Express’s net revenues grew 9% YoY in Q2 2025, per its earnings release. Our take: Amex’s expansion into international markets and bet on its Gen Z and millennial cardholders’ interest in exclusive, experiential rewards has been a winning combination. But there may be early signs that Amex’s strategy is reaching its limits as consumers grapple with financial anxieties.

The news: Changes to Amex’s and Chase’s credit card welcome offers do away with guaranteed points for new cardholders, per CNET. Our take: Amex and Chase are trying to maximize their marketing appeal while also limiting their rewards costs.

The news: Brazil’s central bank rolled out a recurring payments feature to the Pix instant payment system, according to a report from Reuters. Our take: Pix’s use likely can keep growing steadily if it can target new volume opportunities.

The news: JP Morgan Chase updated its Sapphire Reserve credit cards with enhanced travel and dining rewards and a hefty $795 annual fee, per a press release. Our take: Winnowing down their elite cardholder population will need to be done with a scalpel instead of a cleaver—Chase and Amex are trying to increase their yearly fees slightly out of range for an upwardly-mobile middle class, with reward points geared toward priorities of the comfortably wealthy.

The news: Chases unveiled “The Shops at Chase,” an integrated shopping and promotion platform for Chase Freedom, Sapphire, and Ink cardholders. Our take: Being able to convert Chase rewards into material purchases is a draw. However, retraining Chase cardholders to make purchases at The Shops instead of starting their product search with Google or Amazon will be an uphill battle.

The news: Klarna partnered with Nift, a gift platform, to offer “gift”-style rewards for customers’ BNPL purchases. Our take: Until they can close that gap, BNPL players will struggle to attract a meaningful share of shoppers. It’s one reason we forecast BNPL user growth will slow every year through 2029.

Whose credit card business does it hope to woo?

Consumers stick with retail brands that reflect their identity, act with integrity, and make them feel good—especially when those brands recognize loyal customers. Perks like early access matter, but tech like AI only resonates when it genuinely makes shopping easier. To keep people engaged, brands should focus on making all customers—from high earners to rural shoppers—feel seen and valued. Here’s how consumers view their favorite brands and how brands can provide more value to loyal customers.