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Amex Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Amex

Chase Sapphire cardholders get extra shot at FIFA World Cup tickets

Article
Dec 19, 2025

Chase Sapphire Reserve will offer an exclusive FIFA World Cup ticket sale for cardholders in February 2026, per Chase. Offers connected to major events with deep fanbases can create valuable sign-up opportunities and positive brand associations for issuers. To maintain these new cardholders’ loyalty, issuers should consider integrating experiential rewards during the games—lounge opportunities, fast-pass check-in lanes, interactive pop-ups—to funnel users through multiple value-driven experiences over the duration of the tournament.

Walmart wants power to deny cards based on issuer at the POS

Article
Dec 17, 2025

Walmart wants discretion to refuse cards based on their issuer at the point-of-sale, per an objection filed in response to the proposed settlement to end the decadeslong interchange fee legal battle. While new types of fee agreements with banks remain entirely speculative at this point, it’s unclear whether a patchwork quilt of deals with issuers would benefit Walmart. Discontinuing acceptance of certain issuers at the POS will likely cause just as much friction for consumers as the purportedly “useless” changes to the honor all cards rule, especially if Walmart stands alone in its issuer blacklist.

Ascend launches debit card-linked installment offering to compete against larger issuers

Article
Oct 31, 2025

Ascend Federal Credit Union launched a debit card-linked installment offering through a partnership with equipifi, per a press release. It’s difficult for credit unions like Ascend to compete with the top issuers on credit card programs. They lack the necessary funds and resources to launch expansive credit card rewards offerings. But they have a better chance of competing for customers’ business when it comes to debit cards. Offering perks like card-linked installments can set their programs apart and draw in customers who are looking for more flexible financing options without applying for a new credit card.

Splitit brings card-linked installment plans to regional and community banks

Article
Oct 23, 2025

Splitit partnered with DXC Technology, enabling affiliated banks to offer installment options at checkout for their consumers, per a press release. Expanding BNPL availability during the upcoming holiday season will be critical. In order to capture consumers’ limited spending, issuers should broaden financing options to make gift-buying more manageable and interest-free, especially for consumers with children, who are more likely to use BNPL options than any other demographic besides millennials at 46.7%, per a PYMNTS study.

Amex report strong Q3 earnings buoyed by enthusiastic Platinum card adoption post-refresh

Article
Oct 17, 2025

American Express’ total revenues increased 11% in Q3 2025, per its earnings release. Increased card member spending, higher net interest income, revolving loan balances, and card fees supported growth, the company said. The uptick in dining indicates that even the wealthy are looking to pull back on bigger indulgences like vacation and looking for more local opportunities to splurge. To make up for lost travel volume, issuers should encourage spending on fine dining with exclusive dining pop-ups and experiences through their dining apps, focusing on local vendors—similar to Square’s Neighborhoods’ launch, but elevated.

Citi’s Strata Elite creates customer service chaos for premium cardholders

Article
Oct 17, 2025

Citi’s Strata Elite rollout has been pockmarked by poor customer service, per a report by The Wall Street Journal. Amex’s Platinum and Chase’s Sapphire Reserve products look increasingly desirable as competitors fumble their entrance into the premium space. To win over former Strata Elite cardholders, Amex and Chase should advertise their card portfolios’ solid customer service performance records in combination with their impressive reward packages. In addition, both issuers should highlight their cards’ travel rewards compatible with flying American Airlines. Former Citi cardholders may have joined specifically for AA frequent flier benefits, making travel rewards preferences critical for those members who might switch to a new product.

PayPal Ads Manager creates network of small-business media networks

Article
Oct 07, 2025

PayPal launched PayPal Ads Manager so that small- and medium-sized businesses (SMBs) can create their own retail media networks and generate new revenue streams, per a press release. Layering retail media networks within its financial media network gives PayPal a dual pipeline for revenues. Within its Q2 2025 earnings, Brand Experiences accounts for two percentage points of growth YoY, matching P2P and Venmo. PayPal stands to juice these sectors even more, as advertisers and businesses clamor for access to valuable transaction data. Shoppable ads can reduce conversion friction, which could become a major differentiator for SMBs considering the best place to allocate their advertising budgets.

Amex throws its hat into the media network ring, chasing luxury and travel ad dollars

Article
Oct 06, 2025

American Express debuted Amex Ads, a new digital advertising platform that allows brands to connect with its 34 million customers, per a press release. Amex Ads will go live on AmexTravel.com before spreading to other Amex platforms. Amex has the power to link advertisers with high-spending consumers, which are driving the bulk of US spending during a period of economic uncertainty—and Amex’s earnings. By granting access to consumers who already are interested in prestige travel and dining experiences, advertisers can attach themselves to Amex’s strong brand halo for luxury experiences, delivering strong ROI for ad spend.

US Buy Now, Pay Later Forecast 2025​

US Buy Now, Pay Later Forecast 2025​

Report
Sep 22, 2025

BNPL payment value and user growth will decelerate in the coming years as the industry matures. But BNPL providers still have a big opportunity to grow their share of retail sales.​

Amex answers Chase Sapphire salvo with Platinum refresh

Amex answers Chase Sapphire salvo with Platinum refresh

Article
Sep 18, 2025

American Express refreshed its consumer and business Platinum Cards, complete with $895 annual fees and an enhanced slate of travel, dining, entertainment, and shopping credits. Amex’s annual fee is creeping closer to $1,000, and the issuer is arguing its fleet of perks—on paper worth over $3,500—more than pays for the price hike. However, cardholders will need to enroll to access many of Amex’s latest offerings, a snag that’s likely to reduce members actual use rate of their perks—eroding Platinum’s value and potentially pushing away the premium consumers Amex is trying to court.

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Amex debuts travel app, experiential passport ahead of Platinum refresh

Article
Sep 16, 2025

American Express launched the Amex Travel App, Amex Passport, and a new Centurion Lounge feature ahead of its anticipated Platinum card refresh. Amex’s next challenge will be preserving that its product’s convenience isn’t usurped by an outside genAI travel product. Consumers are already starting to use AI to plan travel, and agentic AI could soon start booking it for them as well. Amex needs to be prepared to have a product that rivals genAI in ease and capability so that the issuer doesn’t lose spend to third-party travel platforms during users’ queries.

American Express and UPS are a package deal for helping SMBs navigate holiday shipping

Article
Sep 11, 2025

American Express and UPS partnered to help ease the cost of shipping for small and midsize businesses (SMBs), per a press release. Amex and UPS’ partnership can help SMBs save on shipping costs and could make UPS a more attractive logistics partner—especially as other mailing providers, such as Korea Post, Norway and Finland’s carriers, Deutsche Post, and DHL Parcel Germany plan to stop US-bound deliveries due to confusion over duty charges and required data submissions.

Say bonjour to Amex’s newest airport lounge in Montréal

Say bonjour to Amex’s newest airport lounge in Montréal

Article
Sep 05, 2025

American Express debuted a co-branded airport lounge at YUL Montréal-Trudeau in partnership with Aspire Executive Lounges, per a press release. All eyes are on Amex as the Platinum card refresh draws near. Amid a steady drip of card teases, it’s no surprise that international locations are getting extra love from the issuer: International consumer card volume increased 15% YoY per Q2 earnings, over double US card volume. Strengthening its rewards to align with international cardholders’ taste has huge return value for Amex.

US consumers want a human touch in customer service but are okay with AI-powered rewards

Article
Aug 28, 2025

The news: 53% of US consumers cited a lack of human empathy and understanding as a concern with using Gen AI-powered customer service tools, per a survey conducted by American Express. Our take: GenAI will be an engine for automizing easy wins, like personalized customer service experiences or customized rewards. However, the tool needs to be selectively deployed for best results. Consumers also still desire access to live representatives for human touches that genAI cannot generate. Issuers who can provide a blend of both in their customer service experiences stand to win the approval of all age brackets across their cardholding base.

Amex captures high-profile partnerships with Hard Rock Stadium, Formula 1, and Miami Dolphins

Article
Aug 22, 2025

The news: American Express is the payment partner of Hard Rock Stadium, the Formula 1 Crypto.com Grand Prix, and the Miami Dolphins, replete with new perks for for South Florida cardholders and fans. Our take: Amex is leading the premium rewards arms race against competitors like Chase and Capital One by snagging high-profile, high-prestige events like the US Open and Formula 1. Aligning itself with the experiential desires of the wealthy helps Amex deliver unbeatable rewards that turn exclusive experiences into cardholder loyalty. .

Amex polishes music and entertainment offerings with renewed AEG partnership

Amex polishes music and entertainment offerings with renewed AEG partnership

Article
Aug 08, 2025

The news: American Express renewed its partnerships with AEG, expanding Amex’s rewards reach over venues, festivals, tours, ticketing, and sports. Our take: Amex’s dedication to building the breadth and depth of its luxury offerings allows it to maintain its premium branding against competitors like the Chase Sapphire Reserve’s offerings like Chase Experiences

Fetch broadens rewards ecosystem with Amex co-brand card

Article
Aug 05, 2025

The news: US-based rewards app Fetch opened the waitlist for the Fetch American Express Card. Our take: Fetch is positioned to take off for consumers who want rewards that help ease cost concerns when buying everyday essentials.

United tries time-sensitive travel promotions to boost cardholder bookings

United tries time-sensitive travel promotions to boost cardholder bookings

Article
Aug 01, 2025

The news: United is hosting five days’ worth of exclusive deals for United Chase cardholders beginning August 4. Each day will have its own exclusive, time-sensitive international travel offer. Cardholders will have the chance to fly one way to a mystery location for only 30,000 miles (plus about $35 in taxes and fees). Our take: United, along with its competitors, are looking for ways to reverse slumping sales. Targeting international and premium products, while also strengthening its loyalty program, could be a sage way to turn things around.

Citi’s Strata Elite enters the arena to compete with Chase’s Sapphire Reserve, Amex’s Platinum

Article
Jul 29, 2025

The news: Citigroup unveiled the Citi Strata Elite Card, its new premium card, per a press release. However, its rewards package lacks some of the flexibility that its peer card, Sapphire Reserve, holds in travel booking. While Reserve cardholders are more handsomely rewarded when booking through Chase travel platforms, members still receive points for booking travel directly—Strata Elite members lack that privilege.

Amex earnings buoyed by wealthy cardholder spend, increased card fees

Article
Jul 18, 2025

The news: American Express’s net revenues grew 9% YoY in Q2 2025, per its earnings release. Our take: Amex’s expansion into international markets and bet on its Gen Z and millennial cardholders’ interest in exclusive, experiential rewards has been a winning combination. But there may be early signs that Amex’s strategy is reaching its limits as consumers grapple with financial anxieties.

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