In 2022, US consumers will collectively open 13.1 million new bank accounts via digital channels, per our estimates. We stack up the mobile account opening experiences of the 10 largest US banks (by domestic asset size) and the four largest US neobanks (by users) based on our analysis of 35 emerging features.

It launched the Autograph card, which lets customers earn 3X points on top spending categories like restaurants and travel.

Capital One was the most downloaded US banking app between January and April 2022, with 5.0 million net new installations. Digital-only contender Chime took the No. 2 spot, with 4.7 million, while Chase came in third, with 4.1 million net new installs.

Diversity, equity, and inclusion is seen as a marketing imperative: Verizon announced the results from its initiative to drive DEI change.

Technology decision-makers within the banking industry will need to justify tech plans if spending growth is to remain steady.

Neobank and Big Tech competition, rising mobile adoption, and new touchpoints like the metaverse are pushing banks to rethink their branch footprints. They must react to evolving consumer banking preferences so they can future-proof their branches.

A J.D. Power survey found they’re dissatisfied with support they receive during economically challenging times.

Seven major US incumbents are partnering to roll out a service that lets consumers share financial data with participating businesses.

The super app model is moving to the West and will upend how consumers interact with financial services. Banks must start preparing now to make the changing tide work to their advantage.

Despite their extensive climate commitments, banks invested $742B in fossil fuel companies during 2021.

Rohit Chopra’s proposed punishments for recidivists range from loss of FDIC coverage to breakups.

Eligible Capital One cardholders can redeem rewards for MLB tickets and can also get exclusive tickets for events like the World Series.

Peacock made audience gains as the streaming space gets more crowded.

Senators eye Wells Fargo’s refinancing operations: Bloomberg found the bank approved just 47% of Black homeowners’ refinancing requests, adding to the debate on whether tech propagates discrimination.

Small and medium-sized businesses are looking to close the automation gap when it comes to accounts payable and receivable. To capture the growing market, banks and software providers must tailor solutions to current SMB needs.

It’s axed overdraft fees and charges for overdraft-protection services—as the number of big US players maintaining the old normal keeps dwindling.

Banks face growing pressure from shareholders and customers to take more action on sustainability. While transitioning to a greener business model will be challenging, banks have a plethora of strategies to choose from.