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EMARKETER
Spotlight

Accounts Payable and Receivable Automation

How to Meet Small-Business Demand

Report by Grace Broadbent  |  Mar 17, 2022
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Table of Contents
Executive Summary
SMB AP/AR Automation Nears Inflection Point as Interest Turns to Action
What’s Shaping SMB Demand for AP/AR Automation?
How to Shape Automated AP/AR Offerings to Meet SMB Needs
Insider Intelligence Interviews
Read Next
Sources
Media Gallery
About This Report
Small and medium-sized businesses are looking to close the automation gap when it comes to accounts payable and receivable. To capture the growing market, banks and software providers must tailor solutions to current SMB needs.
Topics
Payments
Small Business (SMB) Banking
United States
Table of Contents
Executive Summary
SMB AP/AR Automation Nears Inflection Point as Interest Turns to Action
What’s Shaping SMB Demand for AP/AR Automation?
How to Shape Automated AP/AR Offerings to Meet SMB Needs
Insider Intelligence Interviews
Read Next
Sources
Media Gallery

Executive Summary

Small and medium-sized businesses (SMBs) are finally taking action to automate their accounts payable (AP) and accounts receivable (AR) processes. To win market share in this previously untapped segment, banks and software providers must meet SMBs where they are.

Key Question: As SMB demand for AP/AR automation grows, how can banks and software providers align their offerings with SMBs’ current needs?

Barriers to Accounts Payable Automation Adoption According to US Accounts Payable Professionals, June 2021 (% of respondents)
E-Mail ChartDownload

KEY STAT: The belief that current processes work is the most cited barrier to automation among US AP professionals, per a June 2021 survey from MineralTree. This inertia is still preventing some SMBs from automating.

authors

Grace Broadbent

Contributors

Daniel Decea
Researcher, Financial Services
David Morris
Principal Analyst
Jaime Toplin
Senior Analyst
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