Retail Trends & Statistics
For Customer Service, Many Prefer Phone and Email
A survey of US internet users that examined how they interact with a brand's customer support team found that many favor doing so via more traditional channels—especially when compared with social media.
Toys 'R' Us; Traditional Ordering; Amazon Fashion
A rundown on the numbers you need to know today.
Zara Bets on Tech; Customer Reviews; Online Alcohol Sales
A rundown on the numbers you need to know today.
Amazon-Only Shoppers on the Rise
Amazon continues to infiltrate more product categories and grow its Prime membership base. But just how much influence does the ecommerce giant have?
Retailers Feel the Effects of Growing Income Disparity
Traditional retailers continue to feel the pinch. But Amazon and ecommerce aren't the only causes of their problems—socioeconomic factors are also coming into play.
Retail Sales; Walmart Delivers; Voice Ordering
A rundown on the numbers you need to know today.
Conversion Rates; Ad Spending; Tipsy Shopping
A rundown on the numbers you need to know today.
Here’s What Millennial Women Want from Big-Ticket Buys
When it comes to shopping habits, millennial women indulge on big-ticket items from time to time, but getting a good deal is also important to many of them.
How High-Touch Retailers are Betting on Tech
Nordstrom’s purchases of BevyUp and MessageYes reflect the retail industry’s increasing focus on providing a personalized customer experience.
Shoppers Increasingly Impatient with Delivery
Amazon Prime's speed is acclimating shoppers to faster delivery, and these greater expectations are affecting all retailers.
Voice Commerce Is Becoming the Norm
In another sign that consumers are comfortable shopping via smart speakers like Amazon Echo or Google Home, new data from research firm Delineate finds that many are turning to such devices to order groceries or toiletries.
Influencer Infiltration; Housewares Online; Brand Intimacy
A rundown on the numbers you need to know today.
Mobile Payments Aren't Mainstream Yet
According to a February 2018 survey of US internet users by CivicScience, only 1% of respondents use mobile payments as their primary payment method.
Brands, Consumers Differ on What Makes a Poor Brand Experience
Brands are more likely to say it's the inability to trial or test a product or service, while for consumers, a poor interaction with a store associate can contribute to a lackluster experience.
Home Improvement; Junk Mail; T-Commerce
A rundown on the numbers you need to know today.
Social Commerce Continues to Evolve
Social commerce is one of those subjects that periodically grabs marketers’ interest, but has yet to take off in a major way.
Online Buying Fraud Is on the Rise
The Better Business Bureau reports that online buying scams were the No. 1 type of fraud in 2017, up from fourth place a year earlier. The rise of digital shopping and growing comfort with sharing personal information online are factors in this growing category of fraud.
Convenience Stores Might Not Be Amazon-Proof
The retail segment, once considered immune to online competitors, could be feeling some pressure.
Target's Sales Growth; Amazon Expands Whole Foods Deliveries; Nordstrom's Latest Setback
A rundown on the numbers you need to know today.
Walmart Bets on Consumers' Appetite for Meal Kits
The big-box retailer is tossing its hat into the meal kit delivery game, but will it be enough to lure shoppers to its stores?
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