OpenAI’s push into commerce took a major step forward with the launch of in-app shopping on ChatGPT, though it will take time to gain traction as a meaningful retail sales channel.

Seventy percent of banking leaders believe agentic AI will “have a significant or game-changing impact on the banking industry,” according to an American Banker survey commissioned by SoundHound AI. For banks to move agentic AI tools from the pilot stage to wide rollouts, they’ll need a business case, a strategic roadmap, and a plan to promptly address tactical issues. Must-haves include strong AI governance, a modern data layer that unifies access to siloed business information, and a framework for customer trust.

Mid-market marketers (companies with 10 to 499 employees) have high expectations for artificial intelligence and see AI as a productivity lever for lean teams, according to new data from WARC and MailChimp—but adoption lags behind enthusiasm. AI is still in its early days, leaving a wide gap between the largest companies with capital to invest in proprietary resources and smaller teams with more limited resources.

At Bank of America’s (BofA) investor day, its first in over a decade, the bank said it spent more than $118 billion on technology in the last 10 years. In 2025, its annual spending on new technology initiatives will reach $4 billion out of a total of $12.7 billion. In the AI race, banks that aren’t already ahead will fall even further behind. Increasingly sophisticated automation as well as an AI-assisted jump in employee productivity mean AI investments quickly compound on themselves. Last month, JPMorgan said it had already broken even on its $2 billion AI investments.

AI is reshaping how payment providers attract, serve, and retain customers. Those who act now to integrate AI across the life cycle—from discovery to checkout to support—will gain an edge, while those who wait risk losing loyalty and control.

Coca-Cola is putting out another AI-generated holiday advertisement, its second after an AI ad campaign last year that drew mixed reactions from audiences. While attitudes toward AI in ads are mixed, smaller brands are at a higher risk of receiving negative impacts from creating ads entirely using AI.

Generative AI is transforming how consumers discover products and brands earn visibility. As usage of—and trust in—AI grows, brands must rethink how they optimize for discovery and measure success.

Holiday shoppers are stressed and overwhelmed, per Accenture’s 19th Annual Holiday Shopping Survey. And this is leading to lower conversion rates: 85% of consumers are likely to abandon their carts due to frustration or indecision, according to the survey. To best meet customer needs quickly, retailers can partner with providers like Checkout.com on its one-click checkout solution Flow Remember Me or PayPal-owned Honey as it integrates AI-powered product recommendations based on users’ conversations with chatbots.

Instacart has launched a new suite of AI-powered tools aimed at helping grocers deliver more personalized and efficient shopping experiences both in-store and online. The rollout includes features like Cart Assistant for customized recommendations, Store View for real-time shelf monitoring, and Agentic Analytics for data-driven insights. Instacart’s bet is that the more it can use emerging technologies to simplify life for both grocery shoppers and retailers, the stickier its platform will become.

Amazon is continuing to see success with its maturing ad offerings. Q3 advertising services reached $17.7 billion, up 24% YoY, while net sales increased 13% to $180.2 billion. Q4 guidance points to continued confidence, with Amazon expecting growth between 10% and 13% YoY. Amazon’s ad success indicates that it will continue to be a promising opportunity for marketers that offers a unique proposition combining data-driven targeting, commerce integration, innovative ad formats, and the ability to reach consumers both onsite and offsite.

Samsung Ads and AdGood have launched a partnership enabling nonprofits to advertise on connected TV for the first time at scale. Samsung will donate ad inventory from its free streaming service, Samsung TV Plus, to AdGood’s nonprofit exchange, allowing mission-driven organizations to reach viewers across premium streaming environments. The initiative reflects a broader shift in the CTV ecosystem—where unused inventory and automation are being repurposed to advance social impact, equity, and accessibility in digital media.

Fintechs, big tech, and payment players are using genAI to redefine finance. To compete, banks must pair strategic genAI investment with hyper-personalization and human support to earn customer trust and loyalty.

Omnicom will retire advertising network DDB as part of its merger with Interpublic Group (IPG), set to close in November, per various reports. For advertisers, the end of DDB carries deeper implications than a simple brand retirement. It represents the erosion of a creative philosophy brands have historically relied on, and advertisers lose a partner that offered a distinct voice and strategy.

Adobe announced an expansion of its GenStudio at its Adobe MAX conference today, with updates including key AI innovations and new ad partner integrations. Advertising teams are faced with a landscape that increasingly relies on genAI for key processes once handled by humans.

Pinterest announced AI-powered updates for its boards feature on Monday, with a new look and upgrades aimed at offering users a more personalized and relevant experience. With Pinterest now capable of picking up more subtle signals about user interests, including their aesthetics and preferred boards, advertisers can now better appear in contexts that are more aligned with user mindsets.

SoFi reported net revenue of $950 million and member growth of 35% YoY, to 12.6 million, in its Q3 earnings. The bank continues to expand its range of consumer products with the launch of blockchain-based remittances, an AI-driven financial wellness tool. SoFi’s membership of 12.6 million pales in comparison to megabanks’ customer rolls—but the breadth of its consumer products does not. Traditional community and small regional banks are the most threatened, while SoFi’s infrastructure business puts it in direct competition with banks that provide licenses and infrastructure for consumer fintechs.

Elon Musk’s X has lost another key figure in its advertising business, with ad chief John Nitti announcing his departure last week after joining just ten months ago, per the Financial Times. Another key loss signals that X’s ad strategy remains turbulent—and until its AI-powered ad focus proves valuable, ad investment should be executed with an air of caution.

Holding company WPP launched WPP Open Pro on Thursday, a self-serve AI tool piloted by Google and other clients that creates ad campaigns from start to finish in a push to attract small businesses. WPP’s newest move means marketers can continue to expect greater automation, cost savings, and a shift in agency relationships.

Our exclusive research reveals what factors are influencing the path to purchase for personal care and beauty products.

Artificial intelligence is transforming how brands navigate media buying, with digital ad buyers using AI for processes like ad personalization, audience insights, and creative ideation. In a conversation with EMARKETER, Mike Hauptman, CEO of cross-DSP manager AdLib, discussed how AI is altering the media buying landscape. Marketers are operating in a landscape where AI is a necessity—but as challenges are expected to persist for years to come, those who thrive will be the ones who find a happy medium.