Banking Channels Used by Adults Worldwide Before the Coronavirus Pandemic vs. Currently, April 2020 (% of respondents)
Data is from the May 2020 Capgemini report titled "COVID-19 and the Financial Services Consumer: Supporting Customers and Driving Engagement Through the Pandemic and Beyond." 11,281 adults from 11 countries ages 18+ were surveyed during April 4-8, 2020. Respondents were from China, Germany, France, India, Italy, the Netherlands, Norway, Spain, Sweden, the UK and the US.