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March 13, 2019

What Keeps US Internet Users Returning to a Brand They've Purchased from Before? (% of respondents, Feb 2019)

Description

US consumers are loyal to brands that offer the best value for their money as well as brands that offer the lowest prices and the best product selection.

Note

Data was provided to eMarketer by Criteo.

Methodology

Data is from the March 2019 Criteo report titled "Why We Buy: Consumer Behavior & Loyalty in the Age of Infinite Options." 1,003 US internet users ages 18+ were surveyed online during February 2019. Of the respondents, 2 (0.2%) were ages 13-17.

Featured In

Customer Experience 2019 (Part 3)—Loyalty Marketing Value for Their Money Keeps Shoppers Coming Back

Sources

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Chart Title

What Keeps US Internet Users Returning to a Brand They've Purchased from Before? (% of respondents, Feb 2019)

Publication Date

March 13, 2019

Sources

Featured In

Customer Experience 2019 (Part 3)—Loyalty Marketing Value for Their Money Keeps Shoppers Coming Back

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Consumer Behavior Loyalty United States

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