AI search startup Perplexity shocked the industry with an unsolicited $34.5 billion all-cash bid for Google’s Chrome browser—despite Chrome not being for sale. The offer comes as a US court weighs whether Google must divest Chrome after an antitrust ruling, and positions Perplexity as a ready operator if a spin-off is ordered. Even if the deal never closes, the move amplifies Perplexity’s profile, pressures Google, and underscores the growing importance of distribution channels alongside model quality in AI competition.

The news: The release of OpenAI’s long-awaited GPT-5—a frontier model the company originally expected to launch in summer 2024—hit turbulence almost immediately. Despite high expectations, early users reported the model felt sluggish and less capable than GPT-4o, labeling it “kinda mid.” It’s a surprising letdown for what was billed as a major leap forward. Our take: Marketing and communications remain stubbornly human domains for now. If AI could fully replace them, OpenAI’s own product announcements would run like clockwork. Instead, the debut of one of the world’s most advanced AI models was labeled an avoidable public relations headache, showing that even cutting-edge technology may be remembered less for what it can do and more for how it was introduced.

The news: Apple Intelligence could integrate OpenAI’s GPT-5, its latest model that combines traditional ChatGPT capabilities with deepo3-series reasoning, as early as next month, per 9to5Mac. Updates for a more personalized and intelligent Siri, originally expected in the iOS 18.4 update, were delayed in March until sometime “in the coming year.” GPT-5 could accelerate that timeline and give Apple a more robust foundation for a truly conversational, autonomous assistant Our take: Marketers and publishers should prepare for reduced visibility through traditional search if assistants like Siri can effectively answer user queries directly. Focus on generative engine optimization (GEO) for conversational AI discovery—think FAQs on websites and succinct answers that large language models (LLM) can easily surface.

The news: OpenAI is bringing its newest models to Amazon Web Services (AWS) for the first time, marking a major milestone in the ongoing battle for AI cloud dominance. Its open-weight models, gpt-oss-120b and gpt-oss-20b—available via Amazon Bedrock and SageMaker AI platforms—are able to handle complicated text-based operations and integrate into cloud-based systems. Our take: OpenAI’s models are getting easier to access, meaning lower costs and fewer technical hurdles to trying powerful AI tools. AWS customers should start testing oss-120b and oss-20b for things like generating subject lines, social copy, and campaign variations and explore ways to fine-tune the models with company data.

The news: Amazon plans to put ads in its AI-powered Alexa+ voice assistant to boost product discovery and profits. Our take: If Amazon rolls out sponsored answers to Alexa+ user queries or in-conversation ads, the voice assistant’s vast trove of personal user data will help marketers target consumers on a micro level. However, if hallucinations arise and lead to irrelevant or inaccurate product recommendations, Amazon risks eroding both user trust and brand confidence.

The news: OpenAI abruptly discontinued a ChatGPT “share” feature after widespread criticism of its opt-in functionality surfaced thousands of unintended private chats in Google Search results. If a user checked a box to “make this chat discoverable” (sometimes accidentally or not fully understanding the warning), Google and other search engines could “see” these chat links and add them to public search results. Our take: The AI industry’s “move fast and break things” ethos is clashing with the non-negotiable demands of data protection. For marketers reliant on AI for strategic planning and analysis, security and data privacy are paramount. Companies demonstrating a strong security focus could stand out from competitors.

The situation: Amazon and Google, once bound by a symbiotic relationship in which Amazon funneled ad dollars into Google Search and Google indexed Amazon’s pages, are now veering toward open conflict as generative AI (genAI) blurs the lines between ecommerce, advertising, and search. Both companies are determined to own the entire journey from discovery to checkout, and that ambition is unraveling what remains of their former détente. Our take: Amazon and Google are racing to define where and how consumers discover and buy products in the genAI era. If Amazon succeeds in walling off its marketplace data and steering shoppers to its own AI interfaces, the retail landscape could splinter into walled gardens where tech giants cooperate far less. That winner‑takes‑all dynamic might suit the victors, but it risks degrading the overall consumer experience with fewer choices and less transparent pricing. At the same time, it could lead brands and retailers into a margin‑sapping race to the bottom inside whichever closed ecosystem proves most dominant.

The news: OpenAI is preparing to launch GPT-5, a model that will combine traditional GPT capabilities with o3-series reasoning—marking a major leap in performance and model simplification. Our take: GPT-5 could streamline content creation, search, and CX workflows, leading to renewed industry adoption and customization. Enterprise customers should test GPT-5’s API early. Align adoption with marketing workflows and consider consolidating tools into a single platform to reduce costs. Early movers will shape the future of customer engagement.

The trend: GenAI tools like ChatGPT are providing fewer disclaimers that chatbots are not a substitute for professional medical advice, according to a recent study cited in MIT Technology Review. Our take: Tech players must prioritize user safety—not winning the AI race. Health warnings should be standard, and marketers will need to scale back claims that AI accuracy surpasses physicians’.

The news: ChatGPT isn’t just leading the chatbot race—it’s dominating it. With rapid growth and billions of daily prompts, it remains the go-to generative AI (genAI) tool for both businesses and consumers despite rising competition. The stats: Figures on the AI leader’s user growth are debated, but the most consistent recent number for weekly active users (WAUs) is 500 million—an increase from 100 million WAUs in November 2023, a year after its debut. That number tripled to 300 million by December 2024. Our take: As genAI evolves from a novelty product to a routine tool in workflows and daily life, ChatGPT is maintaining its role as an industry leader. To stay ahead, OpenAI should focus on improving ChatGPT as a core product and prove it can scale profits sustainably before racing to outbuild its rivals.

GenAI will reach about 51% of US internet users by 2029 as growth stabilizes, with search dominating use cases and Gen Z leading adoption. Amid rising competition from Google and others, ChatGPT will maintain dominance. Brands must adapt to AI-mediated customer relationships.

The news: Google is looking to sign licensing deals with more publishers, per Bloomberg, to improve its products and address the threat of dwindling AI training resources. It’s launching a pilot project to partner with about 20 national news outlets, which could help ease tensions between Big Tech players and the publishers that are demanding compensation for their content. Our take: Google’s increased effort to license more media content shows its gearing up for a future in which AI-generated summaries dominate search. As this shift occurs, brands will need to focus on generative engine optimization (GEO) to get their content into AI summaries, such as by including concise takeaways that LLMs can surface. Preparing for a world where more premium content is behind paywalls could also include deeper publisher partnerships.

Last November, our analysts made some predictions about how the retail category would fare in 2025. Now that we’re halfway through the year, it’s time to check back in on what has (or hasn’t) happened. "We're seeing many of our predicted trends playing out, though not always in the ways we anticipated," said our analyst Suzy Davidkhanian on a recent episode of the "Behind the Numbers" podcast. "The retail landscape is evolving rapidly, with some developments accelerating faster than expected while others face unexpected headwinds."

AI is upending every aspect of marketing, from neuro-contextual ads that read emotions to autonomous shopping agents that make purchasing decisions. As tech giants consolidate control of the sector, six pivotal trends are reshaping advertising, search, and commerce.

The news: The vast majority of referral traffic from AI sources comes from desktop users while mobile traffic lingers in single-digit percentages. 94% of ChatGPT referral traffic is from desktop users, per BrightEdge’s The Open Frontier of Mobile AI Search report. Google Gemini’s traffic is 94% desktop versus 5% mobile, while Perplexity’s is 96% desktop and just 3% mobile. Our take: As search engines increasingly reduce organic visibility and prioritize zero-click searches, brands and publishers need to develop unique content strategies for different devices. Providing a mix of long-form, in-depth posts for desktop users along with snappy headlines and skimmable content for those on mobile could help achieve the best of both worlds

The news: OpenAI is preparing to launch a suite of office productivity tools that could let users bypass tools from Microsoft. Users will be able to build and modify presentations and spreadsheets that are compatible with PowerPoint and Excel, per The Information—without using Microsoft’s own apps. Our take: This suite could position OpenAI as a serious contender in the office software space, bypassing years of Microsoft and Google development. Companies using ChatGPT could improve workflows by managing documents, generating content, and executing repetitive tasks from a single interface.

The news: Google snatched AI coding startup Windsurf’s IP out from under OpenAI in an acqui-hire that includes Windsurf’s CEO, co-founder, and some R&D employees. Our take: Google’s nonexclusive licensing approach could help it avoid regulatory pushback, though employees not involved in the deal may be left out to dry. Deals like this show that control over developer tools is becoming a major strategic advantage for tech companies and could indicate that the Big Tech fight for AI talent and executives is only just beginning.

On today’s podcast episode, we discuss the growing AI literacy gap, how to tell if your organization is ready for AI, and what not to do when it comes to AI adoption. Join Senior Director of Podcasts and host Marcus Johnson, Senior Analyst Gadjo Sevilla, and Professor and AI Advisor to the Deans at Rice Business School and Founder and CEO of AI company DemistifAI Kathleen Perley. Listen everywhere and watch on YouTube and Spotify.

The news: Google Chrome could soon face intensified competition from OpenAI and Perplexity. On Wednesday, Perplexity launched its long-awaited agentic AI browser, Comet. It’s currently exclusive to subscribers on its $200-per-month Max plan, but other users can sign up on a waitlist. OpenAI is expected to launch its own browser in the coming weeks, per Reuters, bringing more AI tools to its over 400 million weekly ChatGPT users. As AI search tools continue to expand, companies should plan their generative engine optimization (GEO) strategies now by ensuring content can be summarized by chatbots and that copy in graphics is clear and accessible to AI tools.

The news: Meta purchased a $3.51 billion stake in eyewear maker EssilorLuxottica, signaling its long-term commitment to AI-powered smart glasses. It now holds about a 3% share but is considering a larger investment that would increase its share to 5%, per Bloomberg. EssilorLuxottica’s stock rose about 6% Wednesday after the announcement. Our take: Marketers should view smart glasses as more than a casual consumer device. Start developing internal tools such as training and simulation applications and user-facing offerings like personalized experiences and voice-activated product walkthroughs.