Visa promises cardholders cash-back rewards in new accounts, but lacks the ability to enforce.

Neighborhood Rewards hit physical stores, eyeing loyalty from Gen Z and millennial renters.

Chase launched an exclusive travel series, Sapphire Reserve Trips, eligible for Sapphire Reserve cardholders, per a press release. Cardholders will receive 8X points for any Chase Travel booking and can maximize points with Points Boosts, which gives members another 2X points at hotels and flights booked with select airlines through Chase Travel. Chase’s promotions of experiential, exclusive, and personalized rewards is critical to capture more wealthy millennials and Gen Zers into their ecosystem. To avoid disappointment from cardholders, issuers should cap enrollment for trips to prevent overcrowding found at premium airport lounges and preserve a private experience for a select group of cardholders.

Chase’s anticipated travel and dining trends focus on experiential and novel landscapes and experiences, and continues a push for luxury in dining.

Blackhawk Network (BHN) launched a gift card mall in the Google Play Store, per a press release. Android users will be able to buy and transfer virtual gift cards from BHN’s merchant network, including its exclusive Original series. Virtual gift cards can be securely sent to recipients by email or text. Tie-ins like this make it even easier to pick prepaid cards as a gift, especially for procrastinators trying to send presents at the eleventh hour. But BHN is still missing the core of the US population without an Apple integration.

American Express refreshed its consumer and business Platinum Cards, complete with $895 annual fees and an enhanced slate of travel, dining, entertainment, and shopping credits. Amex’s annual fee is creeping closer to $1,000, and the issuer is arguing its fleet of perks—on paper worth over $3,500—more than pays for the price hike. However, cardholders will need to enroll to access many of Amex’s latest offerings, a snag that’s likely to reduce members actual use rate of their perks—eroding Platinum’s value and potentially pushing away the premium consumers Amex is trying to court.

Klarna and Affirm will be available for in-store payments via Apple Pay in the US and the UK, per a press release. As more providers find ways to enable BNPL in store, they need to convince consumers to choose their products over card-linked installment plans, which offer the perks of paying over time with competitive rewards and cash back. Gen Zers are demonstrating a distrust of credit cards in favor of debit cards, so Affirm and Klarna could lean into their BNPL-enabled debit cards as a way of seeming like a “safer” financing choice for younger consumers. Eschewing the risks of revolving debt may be more desirable than points rewarded for Gen Zers.

Instagram launched a feature that allows college students to display their class schedule on their profiles in a bid to make inroads with young consumers—days after TikTok released a similar tool. By cherry picking successful formats on other social platforms like messaging, music sharing, stories, short-form video, and more, Instagram has established itself as a crucial social tool and entertainment platform for young users. Its college schedule launch could help cement influence with yet another generation of students.

The news: Simplicity, speed, and personalized human support are the top priorities for small-business owners seeking a loan, according to an Academy Bank study. Nearly three-quarters of small-business owners still prefer in-person service despite the benefits of a speedy online process. Our take: We’ve argued that people still want to work with people, especially for something as high stakes as a business loan. Gen Z and millennials are pushing the industry toward a digital-first model, but the mass market isn't there yet. This means banks can't simply abandon their physical branches or personal bankers—especially if they want to keep earning the loyalty of small-business clients. The most successful approach will involve giving these customers the option of completing everything they need in-person while simultaneously providing remote services for digital-first entrepreneurs.

The news: Magnite today introduced pause ads across several streaming providers, including DirecTV, Fubo, and Dish Media, to capitalize on the momentum of pause ads as a key opportunity to engage and convert connected TV (CTV) viewers. Our take: Pause ads have demonstrated their worth in the quickly growing CTV landscape—but those who see the most success with the format will be the ones who innovate before pause ads become standard practice.

The news: Sixty-four percent of Gen Z and 65% of millennial homebuyers say their financial well-being will depend on their ability to refinance to a lower interest rate in the future, per Truework’s “The State of Homebuying in America” report. But if rates don’t significantly drop over the next few years, these customers’ mortgages could be at risk of defaulting. Our take: Financial institutions (FIs) can step in to help young homeowners navigate their mortgages while they await rate changes. FIs can start by offering automated refinance alerts, enhancing digital transparency and providing a homeownership/homebuying educational hub.

The news: Booking.com launched the Genius Rewards Visa Signature co-brand credit card for Booking.com account holders. Our take: Booking.com’s credit card offering should appeal to millennial and Gen Z consumers who are eager to travel and aren’t tethered to a specific airline’s or hotel franchise’s loyalty program.

The problem: Young adults don’t see value in life insurance beyond its death benefits, as we explore in “US Life Insurance Trends 2025.” That narrow view also means they overlook the value of estate planning—a space where life insurers have a strong presence, per Insurance News Net. Our take: Many life insurers offer estate planning services. But even when they don’t, insurers that encourage current and prospective clients to make estate plans can demonstrate their commitment to their customers’ financial well-being and strengthen the relationship.

GenAI will reach about 51% of US internet users by 2029 as growth stabilizes, with search dominating use cases and Gen Z leading adoption. Amid rising competition from Google and others, ChatGPT will maintain dominance. Brands must adapt to AI-mediated customer relationships.

The news: Credit card issuers can cement top-of-wallet status by personalization and perks, especially for millennials and Gen Zers, per a PYMNTS Intelligence and i2c joint report. Our take: To meet young consumers’ needs, issuers need to play up the non-rewards features that cardholders crave—higher credit limits coupled with tools to help cardholders make smart spending decisions.

The issuer’s increased acceptance on multiple Caribbean islands dovetails with its cardholders’ travel preferences.

As consumers become increasingly comfortable abandoning brands, marketers and retailers are betting on personalized experiences to keep them around. 81% of Gen Zers and Millennials, and 74% of all shoppers worldwide have switched brands in the past year, per a December 2024 Salesforce survey. Enhancing personalization efforts and building brand trust and loyalty are two of the top priorities among marketing leaders worldwide, according to a December 2024 survey from The Marketing Geeks.

The tech is dominating recent headlines as retailer and consumer interest explodes

In today’s episode, we talk about what young people want most from a bank, their favorite alternative investments, and what their parents have taught them about saving for the future. Join the discussion with host and Head of Business Development Rob Rubin, Analyst Lauren Ashcraft and Senior Analyst Grace Broadbent.