Chatbots Trends & Statistics
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Chatbots May Ease Consumers' Customer Service Concerns
Article
Jun 04, 2018
Nearly three-fourths of US internet users think contacting customer service is a frustrating experience, according to a recent Helpshift survey. But 62.0% like email and messenger chatbots that collect information and get the right support agent, and 75.9% said chat-based messaging would be a preferred means to contact customer service if they knew they would get an immediate response.
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