ChatGPT now handles more than 2 billion queries daily from 190 million users, per MarTech. The chatbot has transcended novelty and become a decision-stage search companion. Nearly 80% of US ChatGPT users treat it like a search engine, per a new Adobe survey. Influence now hinges on how brands appear within genAI—not just in Google Search results or on social media. This adds another layer of complexity for brand managers while unlocking opportunities for real-time content optimization and risk monitoring.

Consumers (68%) and senior marketers (75%) expressed an increasingly positive outlook on the possibilities of generative AI this year, according to a September report from Kantar.

OpenAI signed a seven-year, $38 billion cloud compute deal with Amazon Web Services (AWS), its first partnership with the cloud market leader. The development effectively ended the startup’s exclusive reliance on Microsoft, its primary backer, per CNBC. OpenAI will use existing AWS data centers, and Amazon will build dedicated infrastructure for OpenAI as part of the ChatGPT maker’s expansion. While hyperscalers like AWS, Microsoft, and Google race to secure workloads, costs for training and inference are expected to decline. For brands, this means reduced outage risks and increased options for deploying AI-driven creative, analytics, and automation systems at scale.

Fintechs, big tech, and payment players are using genAI to redefine finance. To compete, banks must pair strategic genAI investment with hyper-personalization and human support to earn customer trust and loyalty.

SoFi reported net revenue of $950 million and member growth of 35% YoY, to 12.6 million, in its Q3 earnings. The bank continues to expand its range of consumer products with the launch of blockchain-based remittances, an AI-driven financial wellness tool. SoFi’s membership of 12.6 million pales in comparison to megabanks’ customer rolls—but the breadth of its consumer products does not. Traditional community and small regional banks are the most threatened, while SoFi’s infrastructure business puts it in direct competition with banks that provide licenses and infrastructure for consumer fintechs.

Airbnb opted against launching a third-party app integration with ChatGPT because it “didn’t think [the technology] was quite ready,” CEO Brian Chesky told Bloomberg. While the company hasn’t ruled out joining the platform, its measured approach contrasts sharply with the enthusiasm of competitors like Expedia and Booking.com. Airbnb is prudent to have reservations about OpenAI’s commerce capabilities. While chatbots could reshape travel discovery and booking, early reports indicate ChatGPT’s utility for now is hampered by a clunky, finicky interface that is more frustrating than helpful. Rather than forge commerce partnerships with AI companies, Airbnb is focused on making its service an indispensable travel resource to keep its platform sticky.

AI adoption is accelerating faster than regulation, reshaping consumer behavior. Younger generations lead the charge for mainstream acceptance, forcing brands to navigate new risks and opportunities in AI-powered content.

AI will soon redefine how people find information. As search engines and generative AI engines converge, the next wave of discovery is emerging—and marketers who invest in AI optimization now will secure an early advantage.

90% or more of consumer goods’ decision-makers are using AI technologies, including generative, predictive, and agentic AI, or plan to use them in the next two years, according to a June 2025 survey from Salesforce.

Pinterest is giving users control over the flood of genAI content on the platform with a new tuner that allows users to control how much genAI content they see in specific categories, per a Thursday announcement. By giving users control over how much genAI content they see, Pinterest is creating a safer environment for advertisers, reducing the risk for brands by ensuring ads don’t appear alongside content that audiences dislike or want to avoid.

At Philadelphia’s 1682 conference, Coca-Cola’s Benny Lee and Hershey’s Andy Hunt shared how two of the world’s oldest CPG brands are transforming retail through creativity, data, and AI. Coca-Cola is evolving from selling beverages to designing experiences—using AI to power global design systems and create immersive in-store storytelling through products like Y3000. Hershey’s is closing the gap between physical and digital by embedding data into every stage of retail, from aisle feedback to retail media KPIs. Both executives envision the store of the future as dynamic, data-driven, and human-led—where AI supports storytelling, not automation.

Both Google and Apple ramped up their bug bounty programs and are now offering record payouts to secure sprawling digital ecosystems. Big Tech’s rapid expansion has outpaced internal defenses, forcing companies to rely on external hackers to find and fix security gaps. Big Tech’s growing reliance on outside hackers shows how fast digital risks are rising. Brands can’t wait for problems to surface. Protecting data and trust now requires constant monitoring, quick response plans, and open communication when things go wrong.

Perplexity is taking a step back from its advertising initiatives amid struggles to monetize AI search. Marketers should pause planned investments in AI search until search ads are measurable and proven to be effective. AI adoption may be growing, but there remains no clear evidence that ad formats in AI search provide returns.

A Yext analysis of 6.8 million citations across ChatGPT, Gemini, and Perplexity found that 86% of AI-generated answers rely on brand-managed content—from official websites and listings to reviews. First-party sites led with 44% of citations, followed by listings (42%) and reviews (8%). The findings suggest AI models increasingly trust structured, authoritative data over publisher or community sources. But fewer users click through—only 8% from AI summaries versus 15% from standard search—indicating that generative platforms are capturing more engagement directly. To stay discoverable, marketers must pair clean, structured first-party data with strong social visibility as AI search reshapes traffic flows.

GumGum’s CMO Kerel Cooper says contextual advertising has shifted from an education hurdle to a growth engine. In an EMARKETER interview at Advertising Week New York, he described how AI now interprets full-page or frame-by-frame context, allowing brands to reach audiences based on meaning rather than identity. As cookies fade, contextual ads offer privacy-safe precision and brand safety at scale. Cooper calls this “mindset marketing”—targeting users in the right headspace, not just the right demo. With the open web regaining advertiser trust and AI powering deeper relevance, contextual targeting is emerging as the foundation of a healthier ad ecosystem.

Gen Z’s path to purchase differs considerably from older generations, but the physical store remains a cornerstone of their shopping experience.

AI is rapidly reshaping several aspects of marketing, ranging from campaign strategy to content creation. This report outlines how marketers are using and measuring AI tools, and the challenges they face with the technology.

Microsoft overhauled its Digital Direct Sales operation—responsible for selling all first-party products on Microsoft.com across 100+ markets—to run on an AI-first, agent-driven assistant model that drives the company’s ecommerce. The next battle for customer intent won’t happen on search bars or landing pages—it will happen inside conversations. The brands that train their AI agents to listen, reason, and personalize at scale will own those moments of intent. Every chat should be a transaction—brands need to train their AI agents to listen, reason, and personalize at scale.

Video is now core to B2B marketing. This report shows how trust-building through creators, as well as increased AI use, are supporting video’s rise—and how to link performance to pipeline despite rising costs and resource gaps.

Citi mandated AI prompt training for most of its employees, per the American Banker. Citi’s head of technology noted that so far this year, Citi employees have input more than 6.5 million prompts and reduced time spent on some tasks by orders of magnitude. Fourteen percent of financial services companies worldwide have already benefited from their investments in generative AI, per Broadridge, and another 54% expect payback in no more than 1-2 years. The banking industry’s pivot over the past three years from fear of the unknown to seeking benefits will pay dividends in the long run.