November 21, 2019

Senior Executives in Select Countries Who Say Select Experience Management (XM) Activities Always* Occur Within Their Company, Q1 2019 (% of respondents)


Senior executives from Australia, Canada, Germany, Japan, UK and US were asked what the following experience management (XM) activites "always" or "almost always" occur within their company. Responses include regularly collects and acts upon customer feedback, actively solicits and acts upon ... employee feedback, uses human-centered design approaches to design interactions across all of their touchpoints.More