Consumers are assembling their own financial ecosystems—on their own terms
To stay relevant, banks must stop reacting and start guiding
Recommendations for banks
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About This Report
As consumers turn to fintechs and payment providers for timely, solution-based support, banks are losing relevance. Staying in the game means shifting from product pushing to customer-led journeys.
Consumers are assembling their own financial ecosystems—on their own terms
To stay relevant, banks must stop reacting and start guiding
Recommendations for banks
Sources
Media Gallery
Customers—not banks—are shaping the future of financial services. Instead of relying solely on legacy brands, they’re building their own ecosystems around convenience, trust, and relevance, using products from fintechs and payment providers. To stay in the game, banks must rethink the banking model from the ground up.
Key Question: How can banks stay relevant in a solution-based, life stage-driven world where consumers are building their own financial ecosystems?
Key Stat: Consumers now hold more personal loan debt with fintechs than with banks or credit unions—proving that a primary banking relationship no longer ensures share of wallet.
This report can help you:
Develop product strategy (banks and consumer-facing payment providers)
Showcase opportunities to customers and develop go-to-market strategy (solution providers and consumer-facing payment providers)
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Executive Summary
Consumers are assembling their own financial ecosystems—on their own terms
To stay relevant, banks must stop reacting and start guiding
Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry