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SMB Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for SMB
Point-of-Sale Hardware and Software Trends 2026

Point-of-Sale Hardware and Software Trends 2026

Report
Jan 09, 2026

Sluggish fixed point-of-sale (POS) terminal sales are forcing providers to rethink their strategies. From adding softPOS capabilities to adding AI tools and vertical-specific offerings, POS software is becoming the real competitive battleground.

SMBs are shaping the future through technology, trust, and networks

SMBs are shaping the future through technology, trust, and networks

Article
Dec 05, 2025

LinkedIn released a report on the trends shaping small businesses in 2026, proving that technology, trust, and relationship building will be the pillars of success for small businesses in the years ahead. Despite the unique roadblocks small businesses face amid current macroeconomic conditions, success is possible for those who stay on top of emerging technologies, invest in their digital presence, and build professional relationships.

US small businesses net modest Black Friday wins, benefiting from BNPL

Article
Dec 03, 2025

US small businesses largely missed out on the record Big Five shopping, per a Fiserv press release. Issuers and payment providers should look to boost their local merchants’ sales and consumers’ spending by making it easier to shop small. Local neighborhood networks like Square Neighborhood and Bilt’s local deals can encourage SMB spending in consumers’ stomping grounds. Integrated BNPL offers may also entice spending from young consumers who are adverse to the perceived risks of revolving credit or are locked out from traditional lines.

What Visa and Mastercard’s swipe fee settlement means for merchants

Article
Nov 10, 2025

Visa and Mastercard reached a settlement with merchants to lower interchange fees in the US, ending a 20-year battle in the courts, per SEC filings. The networks will lower their average effective interchange rate by 0.1 percentage point for five years and cap standard US credit rates at 125 basis points. Small businesses trying to maximize their bottom lines by declining premium cards need to incentivize their consumers to switch to a compatible payment method. Offering discounts or loyalty programs contingent on standard credit cards, debit, or cash can help mitigate dissatisfaction while changing their consumers’ payment behavior patterns.

Wells Fargo highlights customer experience for SMBs

Article
Oct 07, 2025

Wells Fargo is focusing on banking for small and medium-sized businesses (SMBs)—with a strong emphasis on customer experience and satisfaction, per Banking Dive. The problem with small business banking is that it’s about banking. Banks have a worsening record of making these banking relationships commerce-driven, in which they also offer merchant services and therefore struggle to deepen day-to-day propositions.

Amazon expands access to its clean room solution for SMBs

Amazon expands access to its clean room solution for SMBs

Article
Sep 18, 2025

Amazon sellers using sponsored product ads now have access to Amazon’s Marketing Cloud clean room. Amazon’s expanded access to its clean room solution will enable SMBs to measure and optimize campaigns with the same sophistication as enterprise advertisers while allowing the ad giant to accelerate its push against larger rivals.

Fiserv acquires CardFree to bolster Clover’s SMB offerings

Article
Sep 05, 2025

Fiserv acquired CardFree, expanding Clover’s hospitality offerings for merchants, per a press release. The payoff from Fiserv’s recent acquisitions in Europe, like AIB Merchant Services, will take some time to materialize in earnings. If Fiserv can integrate CardFree’s offerings in Clover before it rolls out in Europe, it might get the momentum it needs to thwart more dismal investor reactions for a later earnings release.

SMB marketing budgets will take the biggest hit in a recession, report finds

SMB marketing budgets will take the biggest hit in a recession, report finds

Article
Jul 24, 2025

The news: Small and medium-sized business (SMB) owners are preparing for a recession—and marketing is first on the chopping block, per a report from Clarify Capital. 28% of SMB owners say cutting marketing or ad spending is the first action they’ll take in the event of a recession—higher than any other category. Our take: Preparing for a recession is a necessity for SMBs that will be hit the hardest, but for those that deem reduced marketing budgets as a core strategy, it’s critical to take an approach that will save costs without sacrificing reach.

HSBC has announced an exit from US business banking

Article
Jun 03, 2025

This follows a longer-term strategy of focusing its operations.

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Small business, big opportunity: Why marketers are missing out on the SMB market

Article
May 08, 2025

Despite small- and medium-sized businesses (SMBs) accounting for 44% of US GDP according to the US Small Business Administration, many marketers aren't allocating sufficient resources to reach this powerful segment.

Fiserv’s acquisition frenzy will help accelerate growth after mixed Q1

Fiserv’s acquisition frenzy will help accelerate growth after mixed Q1

Article
Apr 25, 2025

The company’s acquisition spree could help accelerate growth despite an uncertain economic climate

Snapchat expands its Partner Program to target SMBs

Article
Apr 03, 2025

Snapchat reimagines its Partner Program for SMBs: The changes will see the program split into two tiers, with features to help SMBs advertise.

Amex acquires Center to fuel small-business growth

Article
Mar 07, 2025

The expense management platform can help Amex appeal to small businesses that want all-in-one offerings

Credit card surcharges are becoming commonplace among small businesses

Article
Feb 18, 2025

About one-third of US small businesses charge customers to accept card payments. Bigger retailers doing the same could hurt issuers

PayPal’s Bold Commerce tie-up can diversify its payment volume

Article
Jan 28, 2025

The expanded partnership boosts merchant acceptance for both Fastlane and Pay with Venmo

Payments and Digital Commerce Platforms Forecast 2024

Payments and Digital Commerce Platforms Forecast 2024

Report
Jul 31, 2024

US digital commerce platforms will process $471.37 billion of their own payments by 2026. As a result, they’ll enjoy stronger customer relationships, added revenues, and cross-sell synergy.

With Dorsey back in charge of Square, Block is cutting costs despite growth in Q3

Article
Nov 06, 2023

But the company also has plans to cut costs, which will include layoffs

BigCommerce, US

CollectionSnapshot
Aug 31, 2023

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