Shifting merchant demands, slowing hardware sales, and a brisk pace of innovation are reshaping how point-of-sale (POS) providers compete. Software, AI offerings, and category-specific tools will determine who wins merchants’ business.

Key Question: What are the key trends reshaping the competitive landscape for POS hardware and software providers, and how should they respond?

Key Stat: Global software point-of-sale (softPOS) transaction value will accelerate approximately six times faster than mobile point-of-sale (mPOS) transaction value growth over the next five years to reach $540 billion in 2030, per Juniper Research.