The news: Persistently high mortgage rates have forced many US consumers—especially younger, first-time homebuyers—to postpone their dream of owning a home. But adjustable-rate mortgages (ARMs) are making a comeback: Their share of all US mortgages has nearly doubled since 2017, reaching 30% in 2025. This could drive a boost in mortgage sales among these hopeful owners. Our take: Financial institutions (FIs) should proactively engage with prospective homebuyers, especially younger demographics, by leveraging digital-first educational content to demystify ARMs. Banks must clearly outline the potential for initial savings and the associated risks of fluctuating rates with interactive tools and accessible FAQ. To build trust and encourage engagement, FIs should offer online consultations with mortgage advisors to explain ARM structures (e.g., introductory periods, caps) in plain language. This in turn helps consumers understand if an ARM aligns with their short- to medium-term financial goals.

The problem: Young adults don’t see value in life insurance beyond its death benefits, as we explore in “US Life Insurance Trends 2025.” That narrow view also means they overlook the value of estate planning—a space where life insurers have a strong presence, per Insurance News Net. Our take: Many life insurers offer estate planning services. But even when they don’t, insurers that encourage current and prospective clients to make estate plans can demonstrate their commitment to their customers’ financial well-being and strengthen the relationship.

The news: We've been discussing how millennials’ and Gen Zers’ very different goals require separate marketing strategies. Coinlaw recently pinpointed three areas where their banking preferences differ the most. These include Gen Z’s mobile-first mindset, their preference for big banks, and where both generations seek advice. Our take: It's not just about what products you offer or what your advertising features—it's how and where you do it. Gen Zers and millennials take different approaches to engaging with banks, the information they put out, and their services. Banks’ marketing strategies should account for this to ensure their messaging is hitting their target audience.

GenAI will reach about 51% of US internet users by 2029 as growth stabilizes, with search dominating use cases and Gen Z leading adoption. Amid rising competition from Google and others, ChatGPT will maintain dominance. Brands must adapt to AI-mediated customer relationships.

The news: A recent survey by The Harris Poll for Current.com found that Gen Zers and millennials value financial health more than physical attractiveness in a potential romantic partner. Among both generations, 33% prioritize a partner’s emergency savings over their looks. This contrasts sharply with 23% of Gen Xers and 18% of baby boomers, who are more likely than Gen Zers to have emergency savings themselves and may not prioritize this in a partner. Our take: We’ve covered how Gen Zers are putting their financial goals on pause to prioritize summer fun and living in the moment. And we recommended that financial institutions (FIs) gently remind Gen Zers of their financial goals and how to reach them while still supporting their priorities.

The news: Pause ads are gaining momentum as a promising format that boosts the potential of connected TV (CTV) ads to capture user attention, per findings from a Magna and DirecTV study. Our take: While pause ads promise potential, advertisers must implement strategies that increase their’ appeal to drive measurable outcomes. Viewers across age groups prefer pause ads that offer the ability to save offers/reminders. And younger generations favor pause ads that have clickable buttons linking to the brand’s site or app (53% for Gen Z and 50% for millennials) or that offer scannable QR codes.

The news: American Express’s net revenues grew 9% YoY in Q2 2025, per its earnings release. Our take: Amex’s expansion into international markets and bet on its Gen Z and millennial cardholders’ interest in exclusive, experiential rewards has been a winning combination. But there may be early signs that Amex’s strategy is reaching its limits as consumers grapple with financial anxieties.

The news: More than half (55.3%) of Gen Zers use advanced budgeting tools—a greater share than any other generation, per a PYMNTS Intelligence report. Our take: Payment providers, issuers, and banks can embed more advanced tools within their apps to reach Gen Zers actively seeking sophisticated ways to plot out their spending and saving habits.

Netflix's Q2 2025 earnings results came in at $11.1 billion in total revenues. The company’s shift away from reporting net subscriber growth now places investor focus squarely on margins, ad performance, and global monetization. While churn remains low and its brand strong, Netflix faces growing competition from YouTube and TikTok for user screen time. With hit content, live sports, and gaming on deck, the streaming giant’s next act will test its ability to monetize an already massive user base while retaining cultural dominance. For Netflix, growth now means doing more with what it already has.

The news: We’ve covered the importance of life-stage banking, which demonstrates an understanding of customers’ most pressing needs and helps banks move past product-centricity. With its family-focused products, SoFi demonstrates what this strategy can look like in practice. Our take: SoFi is far from the only bank to have developed products aimed at solving target customers’ financial challenges. But its holistic approach to financial health could help it stand out when young parents are looking for the right fit for their families, especially considering its savings rate—which is well above many of its traditional competitors’. Customers' deposits are largely determined by banks’ rates, and are much more volatile than many banks assumed. Learn more by reading our article, “Customer deposits are more volatile than banks assumed: What banks can do to keep them.”

The news: Roblox debuted a licensing platform in collaboration with companies like Netflix and Lionsgate to give IP rights holders the ability to partner with Roblox creators. Launched on Tuesday, the platform allows brands to connect with Roblox creators and set parameters for use of their IP. Launch partners include Netflix, LionsGate, and Sega, offering access to IP like “Squid Game,” “Stranger Things,” “Saw,” “Twilight,” “Divergent,” and more. Our take: Roblox’s move could give the platform a better chance of achieving its 10% goal—but success hinges on whether the licensing platform can enhance, rather than interrupt, the gamer experience.

The news: Weight loss drug prescribing for children and teens increased significantly after the American Academy of Pediatrics (AAP) recommended the medications’ use, per a new Harvard study. Our take: Word-of-mouth recommendations and testimonials on social media are driving weight loss drugs’ popularity with young people. GLP-1 marketers have an opportunity to provide medically responsible, but social friendly and engaging content by partnering with influencers, creating behind-the-science video content, and developing edutainment FAQs for interested young consumers.

T-Mobile has announced a full rollback of its DEI programs as it seeks regulatory approval for two major deals, citing alignment with FCC expectations. The move eliminates all DEI language and infrastructure, signaling a dramatic reversal of the brand’s equity commitments. FCC Chair Brendan Carr applauded the shift, while critics warned of reputational risks—particularly with Gen Z and DEI-conscious consumers. As major brands reassess social strategies amid regulatory and political scrutiny, T-Mobile’s move may gain short-term approval but risks long-term brand damage. Marketers face a tough balancing act between political pragmatism and authentic social commitments.

Social search is gaining ground. Roughly two-thirds of US consumers search on at least one social platform in ways that can influence every part of the consumer journey.

The news: TikTok is reportedly exploring a US-only version of its app amid ongoing discussions of a US ban and selloff, per The Information. Known internally as “M2,” the app will reportedly launch in September and require users to download a new version to use TikTok in the US—though users will have several months to make the switch. Our take: We will continue to monitor closely for further developments, particularly the specifics of user data and algorithm migration, which will directly dictate the app's future efficacy for bank marketing. For now, FIs should maintain their Gen Z outreach strategies on TikTok with a high degree of adaptability.

The news: Gen Z’s media habits are changing fast—and most brands aren’t keeping up. New data shows Gen Z spends hours on social media daily, but not passively: they’re engaging in participatory, creator-led environments where trust and relatability matter more than production polish. Fifty-two percent say they feel closer to creators than celebrities. Gaming platforms like Roblox are central, with adults 25–34 averaging 100 minutes per session. Our take: legacy ad formats don’t cut it anymore. To earn Gen Z’s attention, brands need to integrate into native experiences, empower creators as collaborators, and measure more than just impressions.

Direct-to-consumer (D2C) ecommerce is evolving, driven by Gen Z’s shopping habits and the rise of powerful AI tools.

The news: In February, we covered Bankrate’s 2025 Emergency Savings Report. It has since updated its survey results, which highlight Gen Z’s lack of savings. Gen Zers as a whole are living in the moment and setting their financial goals and woes aside. Our take: To attract these young consumers, banks should develop tailored, accessible, user-friendly savings products and educational resources that resonate with them. Such resources should encourage small, automatic, and consistent savings while acknowledging the generation’s desire for flexibility. Offering gamified savings challenges or linking savings directly to short-term, aspirational goals could also motivate this generation to build a financial safety net.

A new framework for gaming ads from the Interactive Advertising Bureau (IAB) might finally help marketers take full advantage of the highly engaged gamer audience.

The news: Credit unions—especially smaller ones—are rapidly advancing their digital capabilities. Small credit unions have drastically reduced their innovation lag rate in just the past year. Our take: The progress made by credit unions shows that they are serious about appealing to younger customers. With digital expectations rising and innovation showing no signs of slowing down, credit unions will need to maintain this momentum to stay relevant and meet the evolving needs of future members.