Already have a subscription?Sign In
Log in to see the full chart
Log in to see the full chart
September 14, 2026
Mobile App Experience Is Becoming a Differentiator in Securing Card Loyalty, Especially Among Gen Z
Methodology
Data is from the September 2026 PYMNTS Intelligence report titled “The Switching Trigger: How Issuers Can Stop Their Credit Cards From Losing Top-of-Wallet Status" in collaboration with Elan. 2,460 US credit card holders ages 18+ were surveyed during June 2026. All respondents have at least one general-purpose credit card. Elan is a provider of credit card issuing, mortgage, and merchant processing services for financial institutions.Chart Title
Mobile App Experience Is Becoming a Differentiator in Securing Card Loyalty, Especially Among Gen ZPublication Date
September 14, 2026