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March 3, 2021
Consumers in North America Switching at Least One Bill to Paperless, by Generation, 2019-2021 (% of respondents in each group)
Methodology
Data is from a March 2021 Broadridge report titled "2021 CX Insights: Engaging the Savvy Consumer." 3,000 adults in North America ages 25+ were surveyed online during December 3-10, 2020 by Engine. Generation breakouts defined as millennials (25-39), Gen X (40-55), and baby boomers (56-74). The US data was weighted to age, gender, region, race, and education, while the Canadian data was weighted to age, gender, and region. Figures are statistically significant at the 95% confidence level with a margin of error of +/-2 percentage points. Broadridge is a fintech company providing investor communications and technology-driven solutions.Sources
Chart Title
Consumers in North America Switching at Least One Bill to Paperless, by Generation, 2019-2021 (% of respondents in each group)Publication Date
March 3, 2021