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August 9, 2023
How US Consumers Prefer to Contact a Company to Ask a Product or Service-Related Question? (% of respondents, by age, April 2023)
Note
Respondents were asked, "How do you most prefer to contact a company to ask a product or service-related question?"Methodology
Data was from the August 2023 Verint "2023 State of Digital Customer Experience Report." Over 2,000 US consumers ages 18-75 were surveyed online and 200 US customer experience professionals at companies with at least 1,000 employees were surveyed during March 27-April 21, 2023.Sources
Chart Title
How US Consumers Prefer to Contact a Company to Ask a Product or Service-Related Question? (% of respondents, by age, April 2023)Publication Date
August 9, 2023