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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.
October 16, 2018
What Channel Do US Internet Users Prefer to Use for Addressing Customer Service Issues? (% of respondents, by generation, May 2018)
Methodology
Data is from the October 2018 The Northridge Group report titled "State of Customer Service Experience 2018." 1,000 US internet users ages 18+ were surveyed online from April 27-May 23, 2018. Respondents were female (54.2%), male (44.1%) and other (1.7%). Respondents identified their ages as 18-35 (32.4%), 36-50 (30%), 51-69 (26.1%) and 70+ (11.5%). Respondents identified their annual income as under $25,000 (18.3%), $25,000 to $34,999 (15.9%), $35,000 to $49,999 (14.9%), $50,000 to $74,999 (19.8%), $75,000 to $99,999 (14.0%), $100,000 to $149,000 (12.6%) and $150,000 and above (4.5%). The Northridge Group is a management consulting firm specializing in customer experience solutions.Chart Title
What Channel Do US Internet Users Prefer to Use for Addressing Customer Service Issues? (% of respondents, by generation, May 2018)Publication Date
October 16, 2018
