Both perceived customer demand as well as internal demands for accountability and measurability are driving personalization efforts. This report explores how marketers are using data to optimize omnichannel experiences for consumers, and what consumers think of these personalization efforts.View this Report
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There are 190 charts about 'Personalization'
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What Primary Data Attributes Do Brand Marketers in North America Leverage to Drive Personalization? (% of respondents, Sep 2019)
What Channels Do US* B2B Marketers Use and Plan to Use to Engage Their ABM Account List? (% of respondents, Oct 2019)
Areas In Which Airlines Worldwide Feel Most Confident in Their Digital Transformation Efforts, May 2019 (% of respondents)
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Personalized Customer Experiences Start Onsite, but Should Extend to Other Channels | Sponsored Content
Oct 18, 2019
Among the 250 retailers Sailthru evaluated in its Retail Personalization Index, 51% have messaging preference centers, but most offer just two options: all or nothing. Just 35% go more granular, allowing consumers to select their preferred messaging frequency and type.
Personalization Is Not a Motivating Factor For People to Share Their Information
Oct 01, 2019
While conventional marketing thinking says that customers prefer personalized marketing experiences and are willing to share more personal data to get that, but new research shows that it may not.
An App Is Not Enough: Mobile Personalization Is Paramount | Sponsored Content
Sep 27, 2019
While 54% of brands in Sailthru’s annual Retail Personalization Index have an app, most lack strong mobile personalization. The average brand earned just 5.5 of the available 20 points in the mobile category, while the top 10 ranked retailers scored much higher with an average of 17 points.
Looking Past Product Recommendations: Consumers’ Evolving Attitudes Toward Personalization | Sponsored Content
Sep 20, 2019
Just 16% of the 250 retailers in Sailthru’s annual Retail Personalization Index said they use customers’ digital data to personalize their in-store experience, mostly through mobile devices. And that number is 100% among the top 10 retailers.