Chase Trends & Statistics

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Banks avoiding ‘new normal’ of nixed overdrafts belong to a small and shrinking club

Article
Feb 25, 2022

It’s axed overdraft fees and charges for overdraft-protection services—as the number of big US players maintaining the old normal keeps dwindling.

Jack Henry’s core unbundling comes at a crucial time

Article
Feb 14, 2022

Jack Henry pitches unbundled core banking: Its new tech strategy will give banks flexibility in picking cloud-based core components.

Spotlight: Sustainable Banking

Spotlight: Sustainable Banking

Report
Feb 10, 2022

Banks face growing pressure from shareholders and customers to take more action on sustainability. While transitioning to a greener business model will be challenging, banks have a plethora of strategies to choose from.

Participants in the Payments Purchasing Chain

Participants in the Payments Purchasing Chain

Report
Feb 08, 2022

Payments Ecosystem: Acquirers and processors, networks, and issuers each play distinct roles in the payments purchasing chain. But those roles are shifting amid commoditization, new competitive dynamics, and technological innovation.

Mos could make neobanking inroads with Gen Z

Mos could make neobanking inroads with Gen Z

Article
Feb 04, 2022

First it helped students with scholarships, now it’s branched out into debit cards. Fostering trust with Gen Zers and helping grow their financial literacy could pay off.

BNPL is a promising space for US banks to boost engagement

BNPL is a promising space for US banks to boost engagement

Article
Feb 02, 2022

A PYMNTS survey shows that most users of standalone BNPL services are interested in bank-backed versions—including customers of the biggest standalone players.

TD Bank stresses innovation in competition to land tech talent

TD Bank stresses innovation in competition to land tech talent

Article
Jan 28, 2022

In its recent updates, ranging from a patent milestone to a hiring push, TD signals to would-be employees that they’ll get a chance to do innovative work for it.

Regions offers a case example of an overdraft-reliant bank weaning itself off fees

Regions offers a case example of an overdraft-reliant bank weaning itself off fees

Article
Jan 25, 2022

Banking in a post-overdraft world: Regions is shaking up its mix of income sources after lowering its customers’ risks of incurring overdraft penalty charges.

Banking groups argue that overdraft fee crackdown could cause greater financial hardship

Banking groups argue that overdraft fee crackdown could cause greater financial hardship

Article
Jan 20, 2022

US banking trade groups want the Consumer Financial Protection Bureau (CFPB) to pause its planned crackdown on the fees, arguing it could lead to overdue bills.

Truist moves to a post-overdraft focus on customers who rely on the practice

Truist moves to a post-overdraft focus on customers who rely on the practice

Article
Jan 19, 2022

The US banking giant not only eliminated overdrafts, it introduced a lending alternative—charting a course for banks to jettison the controversial fees while continuing to serve those dependent on them.

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Accelerating digital transformation in banking in 2022 will continue industry upheaval

Accelerating digital transformation in banking in 2022 will continue industry upheaval

Article
Jan 03, 2022

Shake-ups in the new year will include hyper-personalization, tech companies venturing further into embedded finance, and the prospect of super apps in Western countries.

JPMorgan’s growth strategy for 2021 encompassed fintechs, digital-only consumer banking—and yes, even crypto

Article
Dec 22, 2021

JPMorgan kept its eye on technology and the crypto trend—no matter what Jamie thought personally: The banking giant’s 2021 featured a UK digital-only launch, fintech acquisitions, crypto offerings for retail clients, and advocating for staff in branches to become licensed advisors.

US Premium Travel Credit Card Emerging Features Benchmark 2021

US Premium Travel Credit Card Emerging Features Benchmark 2021

Report
Dec 16, 2021

This inaugural study ranks eight leading premium travel credit cards offering 49 emerging features, weighted by demand from prospective customers.

JPMorgan’s UK digital bank could be a sandbox for US products and ‘pan-European’ ambitions

Article
Dec 15, 2021

JPMorgan’s digital-only bank plays in a market with strong neobanks and support for open banking. That could spur globally applicable innovation and best practices for its parent.

Banks that want to avoid becoming laggards have a brief post-recovery window to exploit, McKinsey says

Banks that want to avoid becoming laggards have a brief post-recovery window to exploit, McKinsey says

Article
Dec 07, 2021

McKinsey warns that banks have just 18 to 24 months to revamp their post-recovery business models so they don’t lag in shareholder returns. Partnerships or mergers may offer less costly alternatives.

US Mobile Banking Emerging Features Benchmark 2021

US Mobile Banking Emerging Features Benchmark 2021

Report
Dec 07, 2021

This fifth annual benchmark stacks up 23 US financial institutions against one another, evaluating their mobile app capabilities based on consumer demand for 42 emerging features.

New unicorn Thought Machine could be a threat to established core banking players

Article
Nov 30, 2021

JPMorgan Chase and Standard Chartered helped turn the cloud-based core banking provider into a unicorn and a credible challenger to the big core banking players.

JPMorgan’s hybrid-cloud approach ensures reliability but isn’t affordable for all

Article
Nov 24, 2021

Eschewing a primary provider deal in favor of keeping both public and private clouds reduces risk to service quality. But this pricey approach only works for big financial institutions.

JPMorgan faces obstacles in maintaining its consumer tech competitiveness

JPMorgan faces obstacles in maintaining its consumer tech competitiveness

Article
Nov 15, 2021

JPMorgan bumps up against high fintech valuations, tight talent market: The banking giant’s strategy to maintain its competitive standing against fellow incumbents and neobanks in consumer-facing financial products is under pressure.

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