Banking innovation Trends & Statistics
Jamie Dimon addresses AI as banks fall victim to scare trade
The purported damage depends on bank scale and type of technology investments.
OpenAI deal drives Travelers’ customer service modernization
Travelers’ new agentic voice service hints at the future of customer service.
Trust in banking is an uphill battle, per Gallup
Banks should control the parts of the narrative that they can.
Figure’s data breach points to imperatives for consumer trust
Banks should have a crisis plan ready.
Gen Z and millennial bank customers are more similar—and different—than you think
A Deloitte study argues that life stage is a more relevant bucket.
Gen Z poses a subprime risk even as it drives loan growth
A TransUnion study shows where cracks may form.
Experian’s new savings account will enrich its trove of consumer data
The data it collects should remind banks of their own insights into customers.
PNC tweaks banking and investing to attract the emerging- and mass-affluent
New banking and investing services deepen relationships as emerging-affluent consumers become private banking prospects.
Truist partners with Mastercard on open banking
The commercial incentives are clear even as government pressure fades.
BitGo partners with InvestFi to help community banks offer crypto services
Crypto is increasingly mainstream, but community banks could be playing with fire.
Gen Z banking is MrBeast’s next play
The world’s biggest You-Tuber pioneers influencer-branded financial products
TD Bank aims to make banking more human in its marketing refresh
TD Bank is pushing the human touch as it spends heavily on technology.
Bankers see nonbank payment firms as a primary threat
Banks do not face primary-account switching overnight but may slowly bleed customers and struggle to attract first-time account owners.
Should banks care about a crypto winter?
FIs that follow new rules and manage risk responsibly have less to worry about from highly volatile price movement.
Bolt adds stock and ETF investing but is a far cry from PayPal’s scope
It adds embedded investing in partnership with Atomic.
Experian to buy OwnUp to bulk up its shopping platform for financial products
Offering financial support through customer life stage journeys is part of the play.
Santander plans to acquire Webster Bank for $12.2 billion
These days, top 10 banks don’t say that way for long.
GenAI moves into banks' customer-facing apps at Lloyds
Lloyds plans a genAI-enabled, customer-facing assistant
JPMorgan says family office crypto exposure is limited
Private banking needs to change.
Neobank Varo keeps limping along with a new cash infusion
Varo’s not dead yet thanks to a $123.9 million Series G round.
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