Fresh Step is investing more in the category, recognizing the influence of peer-to-peer endorsements on pet owners. Because the vertical is so personal, the key is releasing creative control, said Crandall.
“A big piece of our marketing budget goes to influencer and social media campaigns,” she said. “We’ve loosened the reins a lot….We’re not doing rigorous levels of approvals and reviews.”
The cat boom builds
The campaign presents cat owners as both an independent and highly dateable demographic.
While it celebrates spending Valentine’s Day unattached, it also positions cat owners as well-adjusted and emotionally regulated, challenging the stereotypes that suggest otherwise, said Crandall.
- Only 8% of cat owners say they can't trust anyone with their emotions, compared to 16% of non-cat owners, according to a Fresh Step and YouGov survey.
- They're also less likely to deal with emotions in isolation (11% vs. 19% of non-cat owners), according to the survey.
This dichotomy supports Fresh Step's partnership with Madix and her personal brand in the dating scene. After her very public breakup with “Vanderpump Rules” costar Tom Sandoval, she scored a gig as the host of "Love Island," promoting love while capitalizing on her ex’s affair.
Fresh Step also pointed to the increased interest in cats as pets as inspiration for the campaign. Some driving factors are lower maintenance, lower costs, and higher compatibility with apartments and small spaces, said Crandall.
- While dog adoption decreased .8% from 2024, cat adoption increased 2.2%, according to the Shelter Animals Count.
- Cat food sales reached $18.1 billion in 2025, an 5.1% increase from 2024, according to Euromonitor International. Dog food sales only saw 3.9% growth.
“There’s a lot of great consumer momentum around cats, and all of that growth is being driven by Gen Z and millennial consumers,” she said. “Cats are the cool pet to have these days, and it’s really fun to work on a brand that consumers really care about.”
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