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Boost your brand and generate demand with media programs.

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Register for an upcoming webinar and track which industry events our analysts attend.

Listen to our podcast, Behind the Numbers for the latest news and insights.

Learn more about our mission and how EMARKETER came to be.

Key decision-makers share why they find EMARKETER so critical.

Take a look into our corporate culture and view our open roles.

Our Methodology

Rigorous proprietary data vetting strips biases and produces superior insights.

See our latest press releases, news articles or download our press kit.

Speak to a member of our team to learn more about EMARKETER.

Explore plans and subscriptions.

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Access All Charts and Data

Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.

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Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.

March 14, 2025

Preferred Channels for Urgent or Sensitive Customer Service Issues Among Consumers Worldwide, by Generation, Nov 2024 (% of respondents)

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Chart Title

Preferred Channels for Urgent or Sensitive Customer Service Issues Among Consumers Worldwide, by Generation, Nov 2024 (% of respondents)

Publication Date

March 14, 2025

Sources

Source information is only available to PRO subscribers.

Topics

Customer Experience Baby Boomers Generation X Millennials Generation Z

Worldwide