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Access All Charts and Data

Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.

Access All Charts and Data

Transparently sourced data in visual form, perfect for legitimizing your strategic ideas and thought leadership via internal and external presentations.

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February 3, 2022

Reasons Internet Users Worldwide Choose Not to Return a Product that They Did Not Want, by Generation, Nov 2021 (% of respondents in each group)

Methodology

Data is from a February 2022 ESW report titled "Global Voices 2022." 14,000 adults ages 18+ in 14 countries were surveyed online during November 2021. All respondents had made at least one cross-border purchase in the past 12 months. Respondents were from Australia, Canada, China, France, Germany, India, Japan, Mexico, Russia, South Africa, South Korea, United Arab Emirates, the UK, and the US. ESW is a cross-border ecommerce platform.

"Behind the Numbers" Podcast