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EMARKETER

Customer satisfaction Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Customer satisfaction
The Online Mortgage Lending Report: How banks are striking back against Quicken Loans and other digital-first lenders in the $9 trillion US mortgage market

The Online Mortgage Lending Report: How banks are striking back against Quicken Loans and other digital-first lenders in the $9 trillion US mortgage market

Report
Jul 10, 2019
The Digital Health Competitive Edge Report: How the big four US insurers rank on digital feature awareness — and what it means for customer satisfaction

The Digital Health Competitive Edge Report: How the big four US insurers rank on digital feature awareness — and what it means for customer satisfaction

Report
Jun 20, 2019
Ai In Insurance Report: How forward-thinking insurers are using AI to slash costs and boost customer satisfaction as disruption looms

Ai In Insurance Report: How forward-thinking insurers are using AI to slash costs and boost customer satisfaction as disruption looms

Report
Jun 05, 2019
What Makes a Bad Shopping Experience?

What Makes a Bad Shopping Experience?

Article
Jan 03, 2019

Customer service can make or break a company's reputation. It's also a leading reason why consumers choose to abandon a retailer and take their money elsewhere.

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