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Customer journey Trends & Statistics

EMARKETER offers market research, trends and statistics for a variety of topics and industries. Here you will find a collection of reports, articles and other resources for Customer journey

On-Demand, Tech Talk Tuesday Webinar: How to Optimize Your Product Content

Video
Jan 16, 2019

In this Tech Talk webinar presentation, you'll learn which product content can improve discoverability, conversion rates, and grow market share for your brand. We'll also share insight from leading brands and more than 30 million product pages to show how you can create a successful product content strategy and win on the highly competitive digital shelf.

On-Demand, Tech Talk Tuesday Webinar: Turn Web Visitors into Customers

Video
Jan 15, 2019

In this Tech Talk webinar presentation, you'll discover how to increase revenue from your website by leveraging artificial intelligence (AI) and machine learning to understand when your customers aren't going down the right path, or when they're lost on your site.

On-Demand, Meet the Analyst Webinar: Understanding Customer Engagement

Video
Jan 08, 2019

In this on-demand Meet the Analyst Webinar, eMarketer principal analyst Lauren Fisher breaks down how successful companies make sense of customer engagement by mapping the customer journey and examining the metrics that matter.

On-Demand, Tech Talk Webinar: How to Nurture Customer Loyalty with Personalized Post-Purchase Emails

Video
Nov 14, 2018

In this webinar, eMarketer moderated a Tech Talk Tuesday presentation featuring Oracle Bronto's Greg Zakowicz, senior commerce marketing analyst, who discusses the importance of post-purchase messaging, including types of promotional sends that continue engagement and metrics that impact win-back strategy.

What's Driving More CPGs to Programmatic?

What's Driving More CPGs to Programmatic?

Interview
Oct 11, 2018

Eli Chapman, senior vice president and managing director of media at R/GA, discusses how CPGs—which historically lack first-party data—approach programmatic ad buying today.

How eBay Attracts Advertisers, but Keeps Its Customer at the Center

How eBay Attracts Advertisers, but Keeps Its Customer at the Center

Interview
Sep 18, 2018

Mark Donohue, eBay's head of industry, talks about how the company works with advertisers and how it makes ads relevant to its customers' shopping journeys.

Shift in Emphasis, from Desktop to Mobile, Found to Power Gains

Shift in Emphasis, from Desktop to Mobile, Found to Power Gains

Article
Aug 15, 2018

A survey of retail executives showed that outperforming brands tend to offer more functionality on their mobile websites than their desktop sites.

Understanding Customer Engagement

Understanding Customer Engagement

Report
May 22, 2018

This report contains a framework for making sense of customer engagement metrics at one’s organization. It shares requirements for putting that framework to use and gives examples of companies successfully navigating customer engagement efforts.

Revealing the Engagement Metrics that Matter Most for Success

Revealing the Engagement Metrics that Matter Most for Success

Interview
May 18, 2018

Ikechi Okoronkwo, director of marketing sciences at Mindshare North America, discusses how the agency helps clients build a measurement framework to map customer engagement back to business success.

How Kia Harnesses the Power of Big Data to Engage Its Customers

How Kia Harnesses the Power of Big Data to Engage Its Customers

Interview
May 17, 2018

Nathalie Choy, national manager of digital, social and CRM marketing at Kia Motors America, discusses the challenges that come with unifying customer data and analytics in order to improve customer engagement.

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