Credit unions Trends & Statistics
As the elimination of the overdraft fee rule awaits its final sign-off, credit unions face a stark warning
A recent J.D. Power survey revealed credit union members’ biggest qualm with their primary FIs.
Small FIs risk losing young customers without digital investing options
How Zelle shutting down its app is a sign of its success
The P2P player was able to make this pivot thanks to the success of its integration in banks’ apps, which currently lead to 98% of its transactions
A trending TikTok conversation could cause banks to lose customers
Influencers are advising people to take their money from banks and deposit it with a credit union.
How can financial institutions evaluate their own reputations?
Why small businesses are gravitating toward smaller financial institutions
The relationship between credit unions and fintechs is evolving
How banks can overcome ‘personalization bottlenecks’
How to make finfluencer partnerships work with a smaller marketing budget
Three prominent finfluencers explain how this social media marketing strategy can be more accessible for financial institutions with smaller budgets.
Half of Gen Zers and millennials are open to switching to local financial institutions
A new report found that having the best mobile banking app isn’t enough to retain these digital natives.
Generative AI for Personalization in Consumer Banking
GenAI gives banks unprecedented tools to create a more personalized experience for their customers, but some use cases are easier to implement than others.
Many Gen Zers and millennials don’t know credit unions are an option
Banks’ websites can help them attract customers—or drive them away
Community Bank and Credit Union Trends
Community banks and credit unions were marked safe from the recent US regional bank collapses. But they’re still contending with unprecedented interest rates, an aging customer base, and disappointing core banking technology.
Many credit unions don’t plan to offer Gen Zers’ top preferences
Why big banks are losing longtime customers to community banks
Customer stories reveal why credit unions and community banks are outpacing their larger counterparts in key growth areas.
Powerful data and analysis on nearly every digital topic.
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