The news: Restaurant demand is becoming uneven, with chains like Chili’s and Jersey Mike’s drawing customers while others, like Wingstop and Wendy’s, struggle to stem a decline in traffic.
The winners:
The losers:
The big picture: Restaurant chains are struggling to win over consumers who are reallocating spending in the wake of rising gas and grocery prices. The share of consumers eating out at a restaurant or ordering takeout at least weekly has fallen since 2022, according to Gallup. That trend is particularly pronounced among upper- and middle-income consumers: Just 48% of upper-income households report dining out at least once a week, down from 60% in 2022, the last time Gallup asked the question. Among middle-income households, the share has fallen 8 percentage points over the same period.
The pain is particularly acute for quick-service chains. Traffic has fallen for seven straight quarters, according to Placer.ai, reflecting the channel’s vulnerability to weaker spending among lower-income consumers. But not every chain is doing badly: Burger King’s recent hot streak reflects increased investments in product quality, consistency, and the customer experience that are attracting customers. Likewise, Chipotle’s same-store traffic is back in positive territory as it regains traction with younger and more affluent customers.
Implications for the restaurant industry: As gas and groceries eat up a larger share of consumer budgets, restaurant operators will have to make a more compelling argument to win diners. Meal deals alone are no longer enough to drive traffic. Instead, companies need to deliver a combination of quality food and service alongside craving-inducing menu items that can compel impulse visits and boost upsells.
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