The news: Microsoft’s AI Copilot, which rolled out across Windows 11, Edge, and Microsoft 365 last year, is disappointing enterprises, with CFOs and CIOs questioning its high cost and limited returns, per The Register.

Microsoft’s access to OpenAI’s technology, plus its captive audience of billions of PC users, presented a compelling opportunity to dominate the enterprise and productivity generative AI (genAI) space. However, wider adoption hasn’t gone as planned.

Copilot’s AI report card brings mixed results: After a year of genAI expansion through Copilot, corporations are finding the features underwhelming, making it hard to justify the extra $360 per user per year cost. This could be problematic as competing genAI business solutions catch up.