The news: Buy now, pay later (BNPL) users tend to be younger and higher-risk customers compared with general borrower demographics, a TransUnion survey found.
By the numbers:
The problem: BNPL firms are under the spotlight over concerns they introduce new financial risks by encouraging customers to take on debt to make a range of purchases—and regulators are taking notice.
The big takeaway: It seems increasingly likely that regulators will take a more hands-on approach to policing BNPL products, which are proving more attractive to customers who are vulnerable to missing payments and potentially unaware of the financial risks. Fee caps and penalties to enforce them could be likely.
Firms should prepare for tighter rules, and they can ease regulators’ concerns by proactively building tools that protect customers’ financial well-being. Tools could include options to let users pay installments early to help manage their debts and affordability checks to ensure customers can pay back what they owe.
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