Products

EMARKETER delivers leading-edge research to clients in a variety of forms, including full-length reports and data visualizations to equip you with actionable takeaways for better business decisions.
PRO+
New data sets, deeper insights, and flexible data visualizations.
Learn More
Reports
In-depth analysis, benchmarks and shorter spotlights on digital trends.
Learn More
Forecasts
Interactive projections with 10k+ metrics on market trends, & consumer behavior.
Learn More
Charts
Proprietary data and over 3,000 third-party sources about the most important topics.
Learn More
Industry KPIs
Industry benchmarks for the most important KPIs in digital marketing, advertising, retail and ecommerce.
Learn More
Briefings
Client-only email newsletters with analysis and takeaways from the daily news.
Learn More
Analyst Access Program
Exclusive time with the thought leaders who craft our research.
Learn More

About EMARKETER

Our goal is to unlock digital opportunities for our clients with the world’s most trusted forecasts, analysis, and benchmarks. Spanning five core coverage areas and dozens of industries, our research on digital transformation is exhaustive.
Our Story
Learn more about our mission and how EMARKETER came to be.
Learn More
Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More
Our People
Take a look into our corporate culture and view our open roles.
Join the Team
Contact Us
Speak to a member of our team to learn more about EMARKETER.
Contact Us
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More
Advertising & Sponsorship Opportunities
Reach an engaged audience of decision-makers.
Learn More
Events
Browse our upcoming and past events, recent podcasts, and other featured resources.
Learn More
Podcasts
Tune in to EMARKETER's daily, weekly, and monthly podcasts.
Learn More

Amazon Moves the Needle with Marketplace Sales

Roughly two-thirds of the online retailer's sales come from third parties

Amazon's marketplace sales not only have leapfrogged its direct sales business, but marketplace growth is significantly outstripping that of direct operations, which means the gap between marketplace and direct will grow larger in coming years.

The increasing popularity of online marketplaces is not unique to Amazon—eBay was founded on the marketplace model, while retailers like Walmart and Target are mixing in third-party merchants on their ecommerce platforms—but in the US, Amazon dominates digital marketplace sales. 

According to eMarketer forecasts, the gap between US first-party sales on Amazon and third-party sales is widening. In 2017, direct sales grew 20.9% to reach $70.40 billion. By 2019, that total will climb to $95.08 billion. By comparison, marketplace sales jumped 41.4% to $129.45 billion last year. And marketplace sales are expected to log growth topping 30% this year and next.

 

Amazon is famously close-mouthed about the performance of many of its units, and marketplace sales is no exception. In his annual letter to shareholders in April 2018, founder Jeff Bezos said that more than 300,000 small businesses in the US started selling on Amazon in 2017. He added that customers worldwide ordered more than 40 million items from marketplace sellers on Prime Day 2017, a 60% increase over Prime Day 2016.

Digital shoppers like marketplaces because they can buy from multiple brands with one transaction. There is also a perception that marketplaces have better prices because of the ability to comparison shop. According to "The eMarketer Ecommerce Insights Survey," conducted in June 2018 by Bizrate Insights, 41.5% of US internet users had purchased via an online marketplace in the past 30 days. 

Brands have mixed feelings about marketplaces. On the one hand, they are attracted to marketplaces as a way to reach new consumers.  But they also worry about losing control of the relationship with consumers. Cannibalization is a greater concern. A Q2 2018 survey of brand marketers worldwide by the CMO Council and eBay found that 50% of respondents said they were worried that marketplaces could conflict with and cannibalize traditional retail channels.

An April 2018 survey by Jumpshot found that the biggest concern US marketers had with selling through ecommerce marketplaces was the cut of revenue given to the marketplace. Amazon takes a commission of about 15% for most sellers, but the rate can run as high as 20% for jewelry and as low as 6% for computers. Amazon also charges a "closing fee" for products in the media category (books, DVDs, video games). Amazon raised inventory storage fees this month in an effort to further mitigate costs associated with the marketplace. 

Merchants give up some degree of control in exchange for access to Amazon's huge audience. For retailers, a major concern is the loss not only of the one-to-one customer relationship, but also subsequent behavioral and buying data. The Jumpshot survey found that the two biggest insights these marketers want from marketplace path to purchase data are understanding where sales are being lost (67%) and to identify revenue opportunities (64%).

More on Amazon from eMarketer

This article is part of a package of reports, articles and podcasts tied to eMarketer's new estimates and forecasts for Amazon, including sales by segment and product category, Prime membership and more. Complete forecast data is available only to PRO subscribers. Other recent coverage includes: 

Article: Amazon Now Has Nearly 50% of US Ecommerce Market

Report: Amazon Prime Day 2018 (full report available to eMarketer PRO subscribers)

Podcast: What Amazon Prime Day Means For Amazon