August 18, 2026
Shoppers go public over bad service, not bad shipping
31% of US adults say poor customer service while trying to resolve a problem is the most likely reason they would post publicly about a brand, more than double the 14% who would post about paying for expedited shipping that never showed up, according to a March survey from Radial. Read more...
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Chart of the Day Newsletter
Invaluable intelligence, short and sweet. Delivers one insightful chart each day to help you better understand trends across, marketing, media, advertising, commerce, technology, finance, and more. Also includes ways you can use these charts in presentations. Get your daily dose of data!
Thank you for signing up for our newsletter!
You can read recent articles from EMARKETER here.