Alert
August 10, 2018

US Customer Experience Executives Who Feel that Millennial Customer Preferences Differ from Other Generational Groups, Q1 2018 (% of respondents)

US Customer Experience Executives Who Feel that Millennial Customer Preferences Differ from Other Generational Groups, Q1 2018 (% of respondents)

Methodology

Data is from the August 2018 Next Generation Customer Experience (NGCX) and Worldwide Business Research "The 2018 NGCX Benchmark Report: Millennials As Customers" sponsored by Kustomer. 100 US customer/user experience executives were surveyed in Q1 2018. Kustomer is a customer-service-based service company.