May 31, 2018

Challenges of Using Chatbots According to US Internet Users, May 2018 (% of respondents)


1,000 internet users in the US were asked about the challenges of using chatbots. This chart includes various issues including bad suggestions, unnecessary pleasantries, length of time to respond, and unhelpful responses.


Data was provided to eMarketer by Helpshift.


Data is from a May 2018 Helpshift survey conducted by Propeller Insights. 1,000+ US internet users ages 18+ were surveyed online during May 2018. Data was weighted to be representative of the US population. Helpshift is a customer support platform for mobile apps.