Their broad reach makes authentic partnerships and product-focused content vital for brands.

Omnichannel strategies are crucial to capture multigenerational shoppers in their product discovery and research journeys. Nearly three-quarters (73%) of US Gen Zers say social media is their main source for learning about new products, per Salsify, and about two-thirds (61%) of Gen Xers discover products while browsing in physical retail stores. To earn the attention and trust of multigenerational shoppers, build channel-specific messaging and invest in measurement tools that track cross-channel behavior to see how different audiences are finding, researching, and buying products across platforms.

The insight: Gen Z consumers are starting their purchase journeys more often on Google properties, including YouTube and Gemini, according to a Business Insider report citing Morgan Stanley data. Our take: Google is doing a good job of leveraging the popularity of YouTube and increasing interest in genAI-powered shopping tools to win over younger shoppers and establish itself as the first port of call in their customer journeys.

Over half of Gen Zers discover products primarily on TikTok and Instagram: Google’s relevance is fading as social search takes over.