Agency and digital marketers are adopting AI en masse, but notable confidence and training gaps could hinder execution and ROI. Nearly three-quarters (72%) of agency and brand marketers worldwide plan to use AI next year, per MIQ. However, less than half (45%) are confident in their ability to use it to drive operational efficiencies. CMOs need to treat upskilling as a core investment so employees can help support pilots and work independently on AI-driven projects. Leaders should develop role-specific training paths, establish AI leads to answer project questions, and offer prompt libraries to safely practice engaging with AI.

Mid-market marketers (companies with 10 to 499 employees) have high expectations for artificial intelligence and see AI as a productivity lever for lean teams, according to new data from WARC and MailChimp—but adoption lags behind enthusiasm. AI is still in its early days, leaving a wide gap between the largest companies with capital to invest in proprietary resources and smaller teams with more limited resources.