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What the Rise of GenAI Assistants Means for Social Media

The Changing Nature of Search Drives Disruption and Innovation for Social Commerce

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About This Report
If social media is a digital shopping mall, genAI assistants are personal shoppers. As AI gains ground, it could disrupt established social shopping behaviors.
Table of Contents

Social media is more resilient to the immediate threat of AI assistants than primarily search-driven ad platforms, but it’s not immune. To safeguard their businesses, social platforms are introducing native AI agents, paving the way to turn disruption into innovation and monetization.

Key Question: How can social platforms and advertisers prepare for the rise of AI assistants?

Key Stat: GenAI users are 3 percentage points more likely to prefer genAI over social media as a source for purchase recommendations. But both were more preferred sources than search engines and retailer/brand websites or apps.

authors

Jasmine Enberg

Contributors

Erika Huber
Director, Report Editing
Madan Kumar
Copy Editor
Sarah Marzano
Principal Analyst, Retail Media
Minda Smiley
Matt Torpey
Senior Chart Editor
Max Willens

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