Executive Summary

The pandemic, along with shifts in consumer health behavior, have heightened the need for medical payments innovation. With unpaid US medical debt approaching $200 billion and financial responsibility progressively shifting to individuals, healthcare providers must take a patient-centered approach to enhancing their payment infrastructures. Financial stability and consumer allegiance are on the line.

Key Question: How can healthcare providers modernize their payment infrastructures to increase revenues and meet new consumer demands?

KEY STAT: Providers that lack billing transparency and coordination, as well as flexible payment options, are at risk of losing their patients.