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The marketing tactics winning insurance customers today

The strategy: Insurance Business Magazine analyzed the tactics behind recent successful insurance marketing campaigns, and here are our key takeaways:

  • They used a 360-degree approach. One message ran across digital, traditional, and in-person channels. This builds trust, boosts brand recognition, and extends reach beyond a single ad campaign.
  • They humanized their products. Travelers and FWD used real-life stories to connect emotionally with their audiences. ManyPets and Zurich focused on the emotional benefits of their products, such as happiness from pet ownership.
  • They highlighted a unique value proposition. Lemonade marketed its AI-powered claims process to position itself as a modern, tech-savvy, and efficient insurer.
  • They tapped into pop culture: State Farm's "Jake from State Farm" campaign created a memorable, culturally relevant brand experience through TV, social media, and influencer partnerships.

Our take: The most successful insurers aren't just selling a product; they’re telling a story that connects to people's lives and their need for security and peace of mind. In our report “Life Insurance Trends 2025,” we also explored marketing techniques to help customers—especially younger generations—see the value of insurance. We emphasized price transparency, value-adds, and education on what products entail. 

Insurance Business Magazine’s analysis backs this up: When insurers move beyond technical jargon and focus on tangible benefits of insurance, they build trust, create memorable campaigns, and ultimately drive greater interest and loyalty.

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