Marketers’ AI adoption is outpacing company training and governance

The news: As marketers adopt AI en masse, they’re taking charge of their own learning and are willing to pay for genAI access, per Social Media Examiner’s “2026 AI Marketing Industry Report.”

  • While 90% of marketers in the US, the UK, Australia, and Canada use AI at least weekly, only 7% have received company-provided training. The majority (85%) learned by experimenting on their own, including 61% who learned through online videos and tutorials.
  • Over half (55%) said, in response to being asked who’s primarily responsible for their company’s AI adoption, “me.” Nineteen percent called it a shared job, and only 11% cited leadership. One in 10 said “no one.”
  • 32% are using company-paid AI tools, and 27% pay for those tools themselves. Just 15% use free versions.

Digging in: Marketers aren’t waiting for their employers to operationalize AI—they’re building functions from the bottom up. That means adoption is happening well ahead of formal governance and education.

The percentage of employees who call themselves personally responsible for AI adoption suggests that AI transformation is often a worker-led behavioral shift.

  • The gap between use and training indicates that companies are enabling an AI-led workforce without having an AI-ready organization.
  • The fact that more than one-quarter are personally paying for tools shows that AI is seen as valuable enough to circumvent the system, which could accelerate experimentation but fragment workflows and tool stacks.

Recommendations for marketers: An AI adoption challenge is emerging around competency—usage is nearly ubiquitous but knowing how to use it well remains marketers’ No. 1 concern, per Social Media Examiner. Simply piling on more tools won’t solve the capability gap.

  • Push employers for company resources around training and support for paid tools by demonstrating its use cases and benefits to daily workflows.
  • Focus on identifying the best models for different tasks, but keep the number of systems minimal when possible to decrease fragmentation, workflow siloes, and costs.

This content is part of EMARKETER’s subscription Briefings, where we pair daily updates with data and analysis from forecasts and research reports. Our Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what’s happening in your industry. Non-clients can click here to get a demo of our full platform and coverage.

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