New Policy: L.L.Bean is ending its unlimited lifetime warranty return policy, citing that a small but growing number of consumers have been using it "well beyond its original intent." Going forward, customers will have a full year to return an item. After one year, L.L.Bean said it will work with consumers to reach "a fair solution if a product is defective in any way."
Three-Year Plan: In an interview with CNBC, Nigel Travis, CEO and chairman of Dunkin' Brands, discussed the coffee giant's three-year plan, which he says will set it apart from its competitors. The plan includes a smaller menu, and more of a focus on speed and convenience. According to eMarketer's Retail Database, Dunkin' Donuts' comparable sales decreased 0.1% in Q3 2017.
Sales Slip: The restaurant industry saw same-store sales decrease 0.3% in January, representing a 0.6-percentage-point drop from a month prior, according to data from TDn2K. "The first week of the year was aided by a calendar shift regarding the New Year’s Day holiday, but more importantly, severe winter storms hit large regions, primarily in the East Coast, causing significant losses in restaurant sales later in the month," said Victor Fernandez, executive director of insights and knowledge at TDn2K.